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Weave · 2 days ago

Software Trainer - Customer Education

Lehi, UT

Full-time

Hybrid

Mid Level

3+ years exp

Weave is a company focused on driving customer outcomes through effective software adoption. The Software Trainer is responsible for designing and delivering training experiences that enhance customer utilization of Weave's software and services, collaborating with various teams to ensure training materials are relevant and impactful.

MedicalSaaSSmall and Medium BusinessesSoftwareUnified CommunicationsVoIP

Responsibilities

Facilitate live virtual and in-person training sessions for customers, focusing on how Weave can help the customer run a better business by using Weave's products, workflows, and best practices

Partner with Onboarding and Customer Success Managers to align training with customer needs and product adoption goals

Collaborate with Product, Onboarding, Marketing, and Support teams to stay current on new feature releases and best practices

Consult with the Training Team to update customer-facing learning materials including slide decks, training guides, videos, quick guides, follow up emails, and help center articles

Track and report training metrics such as attendance, satisfaction scores, and utilization/adoption impact

Contribute to building a scalable customer education program that supports customer growth and retention

Continuously gather customer feedback to improve content and delivery methods

Present insights and recommendations to leadership to drive continuous improvement

Qualification

SaaS training experienceCustomer educationPresentation skillsCRM systems (Salesforce)Instructional designEmotional intelligenceVerbal communicationWritten communicationCollaboration skills

Required

3–5 years of experience delivering software or SaaS training to end user customers

Dental, medical, or health-tech industry experience

Strong presentation and facilitation skills; able to explain complex concepts simply and clearly

Software & consulting experience helping customers adopt SaaS tools to effectively assist them in running a more efficient and profitable business while driving better patient/customer experience

Experience designing and delivering virtual trainings using Zoom, Google Meet, Teams, or similar platforms

Excellent verbal and written communication skills and attention to detail

Strong emotional intelligence with the ability to read non-verbal feedback and sentiment

Experience handling escalated customers

Comfort working cross-functionally in a fast-paced, collaborative environment

Familiarity with CRM systems (Salesforce)

Passion for customer success and driving product adoption