Lightcurve Internet · 1 month ago
Business Service Delivery Project Manager
Tacoma, WA
Full-time
Onsite
Mid Level
$90K/yr - $105K/yr
3+ years expLightcurve Internet is a privately held company headquartered in Tacoma, WA, specializing in connectivity solutions. The Business Service Delivery Project Manager is responsible for leading the end-to-end delivery of telecommunications services for business customers, ensuring projects are executed on time and to defined quality standards.
InternetMobileTelecommunications
Responsibilities
Manage the full-service delivery lifecycle for assigned business customer projects, ensuring timely and accurate service activation in alignment with contractual commitments and SLAs
Coordinate with Sales, Engineering, Construction, Provisioning, Operations, and Field Technicians to define project scope, set milestones, and manage deliverables
Develop and maintain detailed project plans, identifying dependencies, risks, and mitigation strategies
Serve as the primary customer contact throughout implementation phase, setting expectations, providing regular status updates, and maintaining clear communications
Conduct post-activation handoffs to Support and Billing teams to ensure seamless transition to ongoing service
Identify and implement opportunities for process improvement and automation within the service delivery workflow to enhance efficiency and reduce lead times
Develop, analyze, and distribute reports on key service delivery metrics (KPIs), such as order cycle time, on-time delivery rate, and order rejection rates
Manage and resolve order-to-activate issues and escalations, performing root cause analysis to prevent recurrence
Support efforts to streamline internal coordination and improve system accuracy across Customer Relationship Management (CRM), provisioning, and network management tools
Facilitate technical and operational discussions between the customer and internal engineering teams as needed during the implementation process
Conduct service handover sessions upon activation, ensuring the customer is properly introduced to the technical support and billing teams
Gather customer feedback on the delivery experience and work with management to drive continuous improvement
Qualification
Required
Bachelor's degree in Business Administration, Telecommunications, Information Technology, or related field (or equivalent practical experience)
3+ years of experience in a service delivery, project management, or order management within the telecommunications industry
Strong knowledge of telecommunication services and technology (e.g., Ethernet, Fiber, T1/E1, VoIP, SIP, SD-WAN), including Familiarity with telecommunications billing, provisioning and service inventory systems
Demonstrated ability to manage multiple complex projects simultaneously and deliver under tight deadlines
Strong leadership skills that reflect Lightcurve's Purpose and Core Values
Exceptional written and verbal communication skills, including the ability to communicate technical details to non-technical stakeholders
Proficiency with CRM and project management tools (e.g., Salesforce, ServiceNow, JIRA, or equivalent)
Valid driver's license and satisfactory driving record
Ability to pass standard background checks and screenings
Preferred
Certification in Project Management (e.g., PMP, PRINCE2)
Experience with process improvement methodologies (e.g., Lean, Six Sigma)
Benefits
Reimbursable mileage/travel between offices as needed
Medical, Dental and Vision insurance
Optional supplemental insurance programs
401K w/ Employer match
Access to Employee Assistance Programs
Paid Holidays
4 weeks per year Paid Time Off (prorated & accrued)
Company
Lightcurve Internet
Welcome to Lightcurve! For more than 100 years, Lightcurve (formerly Rainier Connect), has provided ultra-fast internet service in the Pacific Northwest, connecting homes and businesses to what matters most.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2023-11-08Acquired
Recent News
Government Technology US
2025-06-06
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