Hayward Lumber · 1 month ago
Account Manager
San Luis Obispo, CA
Full-time
Onsite
Mid Level
$22/hr - $28/hrHayward Lumber is a family-oriented company committed to meeting the needs of builders for over 100 years. They are seeking a motivated Account Manager to manage and grow a portfolio of existing accounts while building strong relationships with new and existing customers.
Building Materials
Responsibilities
Manage and grow sales and margin with a designated portfolio of accounts, ensuring client satisfaction and retention
Proactively manage and maintain accurate sales team quote pipeline and order pipeline in BisTrack
Support all Hayward customers regardless of account assignment
Serve as the primary point of contact for assigned accounts, addressing inquiries and resolving issues promptly
Identify opportunities to expand business within the assigned accounts by understanding customer needs and offering relevant solutions
Proactively pursue cross-selling and upselling opportunities to meet sales targets
Develop and maintain strong, long-term relationships with clients
Conduct regular account reviews and site visits to understand customer operations and challenges
Collaborate with internal teams to develop account strategies and implement solutions tailored to customer goals
Stay informed about industry trends, market conditions, and competitor activities to provide valuable insights to clients
Track account performance and maintain accurate records in the ERP system including both orders and quotes
Prepare and deliver account performance reports, including forecasts and progress updates
From time to time the Account Manager will have the added duty of actively following up on outstanding payments if customer falls out of collection terms and the collection team unable to collect balances due
Qualification
Required
Proven experience in account management, sales, or a related field, preferably within the lumber or building materials industry
Excellent interpersonal and communication skills with the ability to build and nurture relationships
Strong organizational and time-management skills, with the ability to manage multiple accounts and priorities effectively
Results-oriented mindset with a demonstrated ability to meet or exceed sales targets
Proficiency in CRM software and Microsoft Office Suite
Valid driver's license and ability to travel to client sites as needed
Knowledge of lumber, building materials, or construction industry practices
Experience with market analysis and strategic account planning
Benefits
Medical
Dental
Vision
Life insurance
401K
Paid time off including vacation, holiday, and sick leave
Company
Hayward Lumber
For 100 years Hayward has been committed to meeting and exceeding the needs of builders.
Founded in 1919
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Marc Mizgorski
Chief Executive Officer and President
Paulo Sitolini
COO
Company data provided by crunchbase