Les Schwab Tire Centers · 1 month ago
Credit Specialist I
Les Schwab Tire Centers is seeking a Credit Specialist I to provide support to Tire Centers and customers regarding accounts receivable management and credit reporting issues. The role involves assisting with account maintenance, processing payments, and addressing customer inquiries related to credit reporting disputes.
AutomotiveConsultingRetail
Responsibilities
Support the tire centers with account setup and account maintenance questions
Review and approve store requests for posting credits to an account to ensure they are within our credit policy guidelines
Assist stores with account transfers and proper invoice coding
Provide commercial credit reports to the tire centers and occasionally retail credit reports
Provide telephone assistance to Les Schwab credit customers for online and telephone bill pay and post payments for customers through our online payment solution
Provide technical support to customers who need assistance with our online payment solution
Review and respond to customer credit reporting disputes
Qualification
Required
A high school diploma, GED, or equivalent
Some college preferred
Advanced PC skills, including Excel and Google Suite
Must possess the time management and organizational skills necessary to work quickly and effectively under pressure
Strong analytical and decision-making skills with a proven ability to manage diverse work assignments
Ability to collect data, analyze, and develop conclusions
Ability to communicate information clearly and professionally (both verbally and in writing)
Ability to draft, proofread, and send written communications effectively
Ability and willingness to carefully listen to others by asking appropriate questions and avoiding interruptions
Anticipate and understand stakeholders' needs, identify suitable solutions, and consistently deliver on those expectations
Must work effectively independently and as a member of a team
Self-motivated and success-oriented
Ability to establish and maintain collaborative working relationships
Requires frequent and repetitive use of hands and fingers to operate computer, mouse, keyboard, and office-related equipment
Requires the ability to communicate verbally and exchange information over the phone and in person
Benefits
Quarterly profit-sharing bonus
Medical, dental, vision, and life insurance
Company-funded retirement plan - no cost to employee
Paid holidays
Paid time off
Tuition Assistance
Employee discount