Head of Customer Strategy, Fashion (Shopbop & Zappos) jobs in United States
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Amazon · 1 month ago

Head of Customer Strategy, Fashion (Shopbop & Zappos)

positionNew York, New York, USA
timeFull-time
remoteOnsite
seniorityDirector/Executive
money$141K/yr - $234K/yr
date8+ years exp

Amazon is seeking a customer obsessed leader to drive Shopbop & Zappos customer strategy. This pivotal role will shape how the company understands, engages with, and grows its customer base through data-driven insights and strategic initiatives.

Artificial Intelligence (AI)DeliveryE-CommerceFoundational AIRetail
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H1B Sponsor Likelynote

Responsibilities

Define customer strategy for Shopbop & Zappos to achieve company wide customer goals, increasing new customer conversion, second purchase rates, and loyalty program effectiveness
Lead customer insights/CRM team, providing guidance and mentorship to ensure high-quality outputs
Develop and execute comprehensive customer strategy based on quantitative and qualitative insights
Partner with marketing and traffic teams to optimize customer communication strategies across channels (email, push, etc.)
Build and maintain strong partnerships with cross-functional teams including Marketing, Merchandising, and Technology
Be the voice of the customer and biggest customer advocate in senior leadership meetings

Qualification

Customer strategyData-driven decision makingTeam managementExcelTableauStrategic thinkingGenerative AI toolsRetail experienceProblem-solvingCollaborationCommunication

Required

Experience managing teams
Experience using data and metrics to drive improvements
Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)
Experience driving direction and alignment with cross-functional teams
Bachelor's degree
8+ years of experience in customer strategy, CRM, strategic management consulting or related field
Strong strategic thinking, problem-solving abilities, and data-driven decision-making mindset

Preferred

Experience in fashion, sports, retail or e-commerce
Usage of generative AI tools to enhance workflow efficiency, with a willingness to learn effective prompting and evaluation practices
Ability to recognize opportunities where generative AI could enhance products, workflows, or customer experiences

Benefits

Equity
Sign-on payments
Full range of medical, financial, and/or other benefits

Company

Amazon

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Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.
dateFounded in 1994
location
Seattle, Washington, USA
people-size10001+ employees
web-link
https://amazon.com

H1B Sponsorship

Amazon has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)

Funding

Current Stage
Public Company
Total Funding
$8.11B
Key Investors
AmazonKleiner Perkins
2023-01-03Post Ipo Debt· $8B
2001-07-24Post Ipo Equity· $100M
1997-05-15IPO

Leadership Team

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Douglas J. Herrington
CEO, Worldwide Amazon Stores
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Werner Vogels
VP & CTO
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Recent News

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2026-01-24
Company data provided by crunchbase