Chick-fil-A Corporate Support Center · 3 weeks ago
Sr. Lead Technical Product Owner, Staff Technology Solutions
US-GA-Atlanta
Full-time
Hybrid
Senior Level, Lead/Staff
7+ years expChick-fil-A Corporate Support Center is seeking a Sr. Lead Technical Product Owner within their Digital Transformation and Technology department. This role is accountable for products related to Financial Services Technology Solutions and involves collaborating with various stakeholders to maximize business value through agile development processes.
Customer ServiceFood and BeverageHospitalityRestaurantsSnack Food
Responsibilities
Serves as the final authority representing the customer’s interests in sprint backlog prioritization and requirements discussions, setting all priorities for the team in alignment with the business stakeholder roadmap(s)
Works to maximize the business value delivered by the team in each development sprint
Ensures that the product delivers and maintains a high degree of uptime, security, and quality
Ensures that user stories, themes, and epics are written, refined, and clearly define a universal definition of done
Facilitates and oversees the immediate needs of the development team as they arise by being fully available to the team
Facilitates estimation sessions, backlog grooming efforts, and sprint reviews
Coordinates user acceptance testing and all necessary external validation efforts
Accepts stories after they are deemed complete by the development team
Represents the team and their efforts to others within the organization
Ensures cross-team and release requirements and dependencies are shared appropriately
Develops and maintains strong and productive relationships with all DTT and business stakeholders
Attends all team retrospectives and assists with driving continuous improvement across the team
Manages all budget requirements of the Agile team
Mentors other Product Owners and is seen as an expert and leader in the discipline of Product Ownership
Responsible for managing the product backlog across multiple product teams
Responsible for making strategic decisions regarding backlog refinement across multiple products and backlogs
Qualification
Required
Bachelor's degree or equivalent experience in computer science, engineering, IT systems, or related technical field
4+ years relevant work experience
Knowledge and/or experience with Agile development approaches and techniques
Experience in driving teams and management to decisions
Experience leading projects and technical teams
4+ years experience with technical systems, data structures and languages
Experience with the Atlassian tool suite (Confluence, Jira, etc.)
Experience writing both user stories and formal requirements
Excellent organizational skills and attention to detail
Strong verbal and written communication skills
Excellent personal and relational intelligence
Demonstration of leadership and strong collaboration at all levels
Ability to quickly learn and comprehend technical systems
Self-starter who completes responsibilities with minimal supervision
Team player who is committed to both the team and the product
Strong decision-making skills with the ability to collaborate and make decisions in the gray
Creative thinker with a vision
Ability to effectively manage vendors
Strong analytical and problem solving skills
Strong interpersonal skills and desire to work collaboratively
Preferred
Bachelor's degree in computer science, engineering, IT systems, or related technical field
7 - 10 years relevant work experience
Experience with software system design
Experience with UX/UI design
Experience with scripting and querying software languages (Python, SQL, etc.)
Experience with AWS cloud services (Cloudwatch, S3, RDS, EBS, EC2, etc.)
Experience with cloud-hosted APIs and proficient with using tools to interact with them (Datadog, Postman, etc.)
AWS Cloud Practitioner
Certified Scrum Product Owner (CSPO)
Advanced Certified Scrum Product Owner (A-CSPO)
Company
Chick-fil-A Corporate Support Center
At its Atlanta headquarters, known as the Corporate Support Center, Chick-fil-A, Inc.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Andrew Cathy
CEO
Brent Ragsdale
Senior Vice President, Chief Financial Officer
Recent News
2026-01-11
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