ARKRAY USA · 2 days ago
Field Services Engineer
Dallas, TX
Full-time
Hybrid
Mid, Senior Level
3+ years expARKRAY USA is a company specializing in medical diagnostic equipment, and they are seeking a Field Services Engineer. The role involves repairing, inspecting, maintaining, and installing ARKRAY diagnostic equipment while ensuring customer satisfaction and managing field service staff.
Health CareMedicalMedical Device
Responsibilities
Provide excellent customer service during on-site service calls, and over the phone. Also act as a point of reference and support for other Staff on the team
Responds to internal and external customer needs by inspecting, diagnosing, repairing, installing, and maintaining ARKRAY medical diagnostic equipment to include Service escalations. These processes should be developed and documented in detail in supporting documentation and in ARKRAY service orders. This also includes developing and conducting service-training programs to ensure adequate field and in-house support needs are met
Act quickly when responding to service related support and directly to dispatches by contacting customer and arriving on-site in a timely manner. Once on-site, resolve issues as quickly as possible
Ensure customer satisfaction through the scheduling completion of all routine/preventative maintenance, standard system checks, and required hardware and software upgrades
Participate and give constructive feedback to the relevant divisions on improving the effectiveness, productivity, and cost controls associated with the service of ARKRAY medical diagnostic equipment
Review service manual documentation to ensure accuracy and current revision levels
Determine appropriate preventive maintenance procedures, service parts kits, and schedules to ensure effective on-going equipment maintenance
Maintain Device History Records and monitor modification and software upgrade status
Supports in-house products during critical chemistry or instrument development cycles, by maintaining and repairing critical instrumentation
Successful completion of all ARKRAY Field Service training programs
Qualification
Required
Bachelors Degree or Technical School (Electronics)
3-5+ years' experience in the repair, maintenance, and installation of medical diagnostic equipment used in a laboratory setting
Electronic, mechanical, pneumatic, and fluidic aptitude required
Maintains professional and technical knowledge by attending educational classes as required, and reviewing technical bulletins
The position requires 75% travel throughout the continental United States
The position requires maintaining credentials through companies such as VendorMate and Reptrax
Company
ARKRAY USA
ARKRAY USA is a medical devices company specializing in HbA1c Analyzer and blood glucose monitoring system.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Tadashi Inoue
Chief Executive Officer
Recent News
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