ServiceNow · 1 month ago
Sr CRM Solution Consultant
United States
Full-time
Remote
Senior Level, Lead/Staff
8+ years expServiceNow is a global market leader in innovative AI-enhanced technology, serving over 8,100 customers including 85% of the Fortune 500. The Sr CRM Solution Consultant plays a crucial role in supporting CRM, CPQ, and digital commerce solution sales, acting as a technical consultant and strategic advisor throughout the pre-sales cycle.
Agentic AIBusiness Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS
Responsibilities
Support sales efforts as a technical and domain expert across CRM, CPQ, and automation platforms
Lead engaging technical discovery sessions and workshops to uncover customer challenges and use cases
Design and deliver tailored product demonstrations that effectively highlight business value
Build trusted relationships with both technical and executive stakeholders, including C-level decision-makers
Provide actionable insights and feedback to Product and Engineering teams to improve offerings
Share best practices, reusable assets, and industry knowledge with the broader Solution Consulting team
Stay up to date on market trends, competitors, and emerging technologies
Represent the company at key marketing and customer events, including workshops, briefings, and conferences
Qualification
Required
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
8-10+ years of experience in pre-sales solution consulting, sales engineering, or a similar role
Deep expertise in CRM and CPQ technologies, ideally across platforms like Salesforce, ServiceNow, SAP, Oracle, Adobe, or Shopify
Strong technical understanding of APIs, middleware, cloud-native architecture, and web technologies (JavaScript, JSON)
Proven experience conducting technical discovery sessions and designing customer-focused solutions
Excellent communication and presentation skills across technical and business audiences
Strong collaboration skills, with experience working cross-functionally with Sales, Product, Engineering, and Marketing teams
Ability to think strategically and operate independently in a fast-paced, remote-first environment
Confidence and experience in engaging executive-level stakeholders and influencing strategic decisions
Preferred
ServiceNow or other relevant cloud platform certifications are a plus
Experience within U.S. industry verticals such as manufacturing, telecommunications, or technology
Company
ServiceNow
ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions.
10001+ employees
H1B Sponsorship
ServiceNow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (910)
2024 (876)
2023 (807)
2022 (840)
2021 (447)
2020 (439)
Funding
Current Stage
Public CompanyTotal Funding
$83.7MKey Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity
2012-07-29IPO
2012-03-20Private Equity· $10.98M
Leadership Team
William McDermott
Chairman and CEO
Pat Casey
Chief Technology Officer & EVP of DevOps
Recent News
mescomputing.com
2026-01-24
2026-01-24
2026-01-23
Company data provided by crunchbase