Magnera Corporation · 3 weeks ago
IT On-Site Support Services Manager, US&C
US-NC-Charlotte
Full-time
Onsite
Senior Level, Lead/Staff
10+ years expMagnera Corporation is dedicated to delivering material solutions for over 160 years and is seeking an IT On-Site Support Services Manager to lead and coordinate IT support operations in North America. The role involves overseeing technical support for end-user devices and managing a team of IT support specialists to ensure high-quality service delivery.
Consumer Goods
Responsibilities
Lead and manage regional on-site IT support teams, ensuring timely and effective resolution of technical issues
Oversee installation, configuration, and maintenance of PCs, mobile devices, IP phones, scanners, label printers, and other IT hardware
Monitor the North America IT incident queue to ensure prompt service delivery, ensuring compliance with Service Level Agreements
Develop and enforce standard operating procedures for incident response, service request handling, and escalation protocols
Manage vendor relationships and third-party support contracts for on-site services
Maintain accurate documentation of support activities, asset inventories, and configuration records
Support onboarding and offboarding processes, including device provisioning and decommissioning
Manage software updates, ensuring systems are up-to-date
Travel as needed to support remote sites and ensure consistent service delivery
Perform other duties as assigned
Qualification
Required
Bachelor's degree in Information Technology or other relevant discipline preferred, or equivalent experience in IT required
10+ years or more related IT experience
Knowledge of relevant operating systems – Windows, Mac, iOS
Technical competency with printer, scanner and other hardware devices
Experience working with Active Directory, Group Policy
Knowledge of video conferencing concepts
Basic Knowledge of networking technologies
Strong verbal and written communication skills
Strong leadership and communication skills
Comfortable working with Business leaders
Excellent problem-solving skills
Company
Magnera Corporation
Magnera Corporation (NYSE: MAGN) serves 1,000+ customers worldwide, offering a wide range of material solutions, including components for absorbent hygiene products, protective apparel, wipes, specialty building and construction products, and products serving the food and beverage industry.
5001-10000 employees
H1B Sponsorship
Magnera Corporation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Late StageCompany data provided by crunchbase