Winn-Dixie · 1 day ago
Customer Service Mgr
Port St Lucie, FL
Full-time
Onsite
Mid, Senior Level
3+ years expWinn-Dixie is committed to fostering an inclusive environment and empowering its employees. The Customer Service Manager is responsible for creating an outstanding customer experience while overseeing the front end operations, ensuring adherence to company policies, and developing team members for future advancement.
Retail
Responsibilities
Leads and empowers teams to deliver a great shopping experience for our customers in alignment with the company’s vision, goals, expectations, and policies while maintaining open communication channels for ideas, suggestions, and feedback
Assists in managing the fiscal budget, in-stock, inventory, shrink, expenses including labor and supply management and cash control with a high level of integrity, urgency and responsibility within the best interests of the organization
Participates actively as a coordinated, motivated management team
Responsible and accountable for the hiring and training execution in the store
Adheres to all regulatory compliance requirements pertaining to food safety, United States Department of Agriculture (USDA) & Country of Origin Labeling (COOL), and Department of Agriculture (DOA)
Performs other job-related duties as assigned
Qualification
Required
High School Diploma or Equivalent
3 - 6 yrs minimum supervisory experience
Authorization to work in the United States or the ability to obtain the same
Successful completion of pre-employment drug testing and background check
Proficient with computer applications used in effectively operating the department
Strong customer service skills
Exceptional interpersonal, motivational and communication skills
Possession of Food Safety Certification or the ability to obtain same within 180 days of placement
High standard of integrity and reliability
Preferred
Bachelor's Degree in Business or related field
English and Spanish language skills
Company
Winn-Dixie
Founded in 1925, Winn-Dixie grocery stores, liquor stores and in-store pharmacies serve communities throughout five southeastern states - Alabama, Florida, Georgia, Louisiana and Mississippi.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Michael R. Haynes
DIRECTOR MEAT SEAFOOD OPERATIONS
Rochelle Tucker
Executive Assistant to CIO
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