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Stefanini North America and APAC · 23 hours ago

Desktop Support Specialist

New York, NY

Full-time

Hybrid

Senior Level

5+ years exp

Stefanini Group is a global provider of outsourcing and IT consulting services. They are hiring a Desktop Support Specialist to provide deskside IT support, troubleshoot desktop problems, and collaborate with global support teams.

Information TechnologyOutsourcing

H1B Sponsor Likely

Responsibilities

Provide swift and professional deskside IT support

Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions

Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels

Utilize the ticket management system to record, update and resolve tickets from the Helpdesk

Collaborate with other support groups across global locations to help troubleshoot client issues

Utilize tools for building, monitoring and troubleshooting client devices

Participate in Disaster recovery testing exercises

Upholding procedures for logging, reporting, and statistically monitoring desktop operations

Write technical support and client documentation in form of Knowledgebase articles

Meet or exceed expected customer service levels

Other duties as assigned by the Level 2 Support Manager

Qualification

Desktop SupportHardware TroubleshootingSoftware TroubleshootingTicketing SystemWindows 11 MigrationVPN SupportAsset TrackingCustomer Service SkillsAnalytical SkillsMulti-taskingCommunication SkillsTime ManagementOrganizational SkillsTeamwork

Required

Minimum 5 years of relevant experience in a Desktop Support/IT Helpdesk role

Experience configuring, installing, troubleshooting and repairing printers, PC and laptops

Hands on experience with Win 7, Win 10, Win 11 and MAC OS support

Windows 11 Migration

Hardware / Software Troubleshooting

Experience with VPN, Soft Phones, Remote Desktop, VDI

Asset Tracking / Inventory Management

Phone and Tablet support (Windows, iPhone, iOS, Android)

Experience with Ticketing System (ServiceNow)

Strong Communications Skills

Excellent proven track record supporting clients in a financial environment

Excellent proven customer service based approach

Good written and verbal communication skills

Good time management skills

Strong organizational and analytical skills

Ability to multi-task and work under pressure

Ability to work autonomously and within team

Benefits

Listed salary ranges may vary based on experience, qualifications, and local market.

Also, some positions may include bonuses or other incentives.

Company

Stefanini North America and APAC

Glassdoor3.8

Global Tech Consulting Company All in One. Stefanini is a Brazilian multinational company with 37 years of experience and presence in 41 countries.

Founded in 1987

Kölln-reisiek, Schleswig-Holstein, DEU

10001+ employees

http://www.stefanini.com/EN

H1B Sponsorship

Stefanini North America and APAC has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (13)

2024 (11)

2023 (13)

2022 (18)

2021 (14)

2020 (12)