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VNS Health · 23 hours ago

Sales Performance and Standards Manager

New York, NY

Full-time

Onsite

Senior Level

$110K/yr - $146K/yr

5+ years exp

VNS Health is one of the nation’s largest nonprofit home and community-based health care organizations. The Sales Performance and Standards Manager oversees and ensures adherence to sales and marketing policies, conducts audits, and collaborates with various teams to maintain compliance with regulatory standards across sales and marketing activities.

CharityHealth CareHome Health CareNon Profit

H1B Sponsor Likely

Responsibilities

Oversees sales and marketing activities to ensure regulatory compliance, which includes audits and monitoring various activities

Audits and monitors all sales/marketing events entered in Salesforce or other applicable systems to ensure compliance with company policies and regulatory requirement

Assists in coordinating and responding to regulatory policy changes affecting VNS Health operations

Collaborates with sales and marketing leadership in developing, reviewing, and revising departmental policies, procedures and related activities for the business. Ensures that VNS Health Health Plans sales and marketing staff are aware of and in compliance with policies and procedures

Collaborates with sales operations to implement corrective actions and implement controls related to identified compliance concerns; evaluates the efficacy of the controls

Oversees the CTM process, ensuring consistent adherence to compliance standards among team members

Monitors sales audits program to identify any discrepancies or non-compliant activities, recommending corrective actions as needed

Engages with third party vendors who perform auditing of Health Plan sales and marketing teams to ensure accuracy and consistency in scoring methodology

Prepares and presents compliance reports to sales senior management highlighting risks and areas of improvement

Collaborates with Human Resources and VNS Health leadership to ensure consistency of disciplinary actions related to matters of non-compliance, especially those related to fraud, waste and abuse and privacy violations

Reviews data for patterns and/or trends that may indicate workstream or process concerns involving errors or quality related issues. Prepares reports to communicate key patterns and/or trends and their implications from a compliance/risk perspective. Provides recommendations to address the identified concerns and follows-up with any implemented changes

Utilizes data to develop process improvement recommendations. Ensures that regulatory changes or other updates are incorporated into process flows and that concerns are resolved across the appropriate process teams

Assists with responses to external requests including, but not limited to, government audits and record requests from oversight agencies

Creates an environment that encourages the reporting of compliance concerns and allegations

Keeps up-to-date regarding compliance, privacy, and vendor oversight laws, regulations, and trends for all VNS Health entities and programs. Serves as a resource to staff regarding compliance-related matters and questions

Proactively works to identify appropriate Special Election Periods (SEPs) for sales and marketing teams to effectively and compliantly drive growth for the Health Plan

Participates in special projects and performs other duties as assigned

Qualification

Sales compliance experienceRegulatory affairs knowledgeCMS regulations knowledgeSalesforce proficiencyData analysis skillsCollaborative relationship buildingProfessional judgmentCommunication skillsAttention to detailOrganizational skills

Required

Bachelor's Degree in Business Administration, Healthcare Administration, Marketing, Compliance, or a related field required

Minimum 5 years of experience in sales compliance, marketing oversight, or regulatory affairs within a managed care, health plan, or healthcare organization required

Strong knowledge of CMS marketing and sales regulations for Medicare Advantage and/or Medicaid plans, including applicable federal and state requirements required

Demonstrated experience conducting audits, risk assessments, and compliance monitoring within a sales or marketing context required

Experience interpreting and implementing regulatory requirements and developing corresponding policies and procedures required

Proven ability to analyze data, identify trends, and develop corrective action plans that mitigate compliance risk required

Strong written and verbal communication skills, including experience preparing reports and presenting findings to senior leadership required

Ability to build collaborative relationships across departments (Sales, Marketing, Compliance, and Operations) and with external vendors or regulators required

Deep understanding of ethical sales practices and compliance-driven business operations required

Exceptional attention to detail and organizational skills required

Ability to manage multiple priorities in a fast-paced, regulated environment required

Professional judgment, discretion, and a commitment to confidentiality required

Preferred

Certified Compliance and Ethics Professional (CCEP) or similar compliance certification preferred

Master's Degree MBA, MHA, or related discipline preferred

Prior experience working with Salesforce or other CRM tools for tracking sales activities preferred

Supervisory or team leadership experience preferred

Benefits

Referral bonus opportunities

Generous paid time off (PTO), starting at 30 days of paid time off and 9 company holidays

Health insurance plan for you and your loved ones, Medical, Dental, Vision, Life and Disability

Employer-matched retirement saving funds

Personal and financial wellness programs

Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care

Generous tuition reimbursement for qualifying degrees

Opportunities for professional growth and career advancement

Internal mobility, generous tuition reimbursement, CEU credits, and advancement opportunities

Company

VNS Health

Glassdoor3.5

VNS Health provides home care, hospice care, and behavioral health services.

Founded in 1893

New York, New York, USA

10001+ employees

https://www.vnshealth.org

H1B Sponsorship

VNS Health has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (7)

2024 (7)

2023 (9)

2022 (8)

2021 (4)

2020 (11)