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BNY · 1 day ago

Senior Vice President, Client Service Manager

Houston, TX

Full-time

Onsite

Mid, Senior Level

7+ years exp

BNY is a leading global financial services company influencing a significant portion of the world's investible assets. They are seeking a Senior Vice President, Client Service Manager to lead client service teams, develop strategic initiatives, and enhance the overall client service experience within the Structured Debt Client Platform team.

Financial Services

Responsibilities

Manages multiple client service teams responsible for providing quality support to clients with transactions and resolving operational issues daily

Maintains familiarity with industry best practices and seeks opportunities to implement as appropriate

Sets policies and procedures for teams managed

Contributes to the development of strategic initiatives that are designed to improve the overall client service experience and improve team productivity and quality

Resolves highly complex or non-routine issues or inquiries from senior-level or key individuals at clients, as needed

Maintains relationships with business leaders to report client trends and needs

May provide forward-looking insight on client issues and trends to drive future revenue growth

Provides strategic guidance on internal activities and initiatives designed to improve the client experience

Determines needed improvements through review and analysis of problems reported

Recruits, directs, motivates, and develops staff, maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team

Manages multiple client service/support teams

Responsible for the achievement of multiple team goals and objectives, talent management and supervision of team members

Teams support multiple, complex client accounts

Qualification

Structured FinanceClient Service ManagementData AnalysisTeam ManagementOperational ExperienceFund AdministrationAlternative Asset ManagementCorporate TrustEngaging Institutional ClientsProblem-Solving