Service Order Management jobs in United States
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United Imaging - North America · 1 month ago

Service Order Management

positionHouston,TX,US
timeFull-time
remoteOnsite
senioritySenior Level
date5+ years exp

United Imaging is a leading global medical device developer and supplier based in Houston. The Service Order Management Specialist is responsible for accurately booking and maintaining service contracts, ensuring correct entitlements, and supporting timely, accurate billing for parts and labor.

Medical Device

Responsibilities

Manage service contract bookings in coordination with Sales, Legal, and Finance and maintain service contract coding in CRM
Maintain and update contract entitlements, ensuring accurate service delivery for billable parts and labor
Generate service quotes, track approvals, and manage incoming POs
Partner with Field Service to validate work against contract coverage and ensure proper invoicing
Monitor service activity and proactively resolve entitlement or billing discrepancies
Collaborate cross-functionally to define and document scalable service order management processes
Identify process bottlenecks and implement solutions to improve turnaround time, accuracy, and customer satisfaction
Support reporting and audits related to service contracts and order management
Process customer orders for spare parts as required

Qualification

Order managementContract administrationERP systemsCRM systemsService operationsContinuous improvement mindsetThrive in ambiguityMedical device experienceAttention to detailCommunication skillsCollaboration skills

Required

5+ years of experience in order management, contract administration, or service operations, ideally in a high-growth or startup environment
Strong attention to detail and operational discipline
Experience with ERP, CRM, and order processing systems (e.g., Salesforce, SAP, NetSuite)
Excellent communication and cross-functional collaboration skills
Self-starter with a continuous improvement mindset and ability to thrive in ambiguity

Preferred

Experience in the medical device or capital equipment industry a plus

Benefits

Medical
Dental
Vision
Short- & long-term disability insurance
Employee assistance program
Company paid basic life insurance
401(k) with employer match
Paid time off
Sick leave
(12) paid holidays

Company

United Imaging - North America

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At United Imaging, we develop and produce advanced medical products and IT solutions that cover the entire process of medical imaging diagnosis and treatment.
dateFounded in 2011
location
Houston, Texas, US
people-size10001+ employees

Funding

Current Stage
Late Stage

Leadership Team

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Jeffrey Bundy
CEO UIH Solutions
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Company data provided by crunchbase