Guardant Health · 2 days ago
Technical Support Engineer II
Palo Alto, CA
Full-time
Hybrid
Mid Level
$86K/yr - $119K/yr
3+ years expGuardant Health is a leading precision oncology company focused on guarding wellness and giving every person more time free from cancer. The Technical Support Engineer II will lead day-to-day customer support activities, troubleshoot application issues, and collaborate with business leaders to improve support processes and KPIs.
BiotechnologyHealth CareHealth DiagnosticsOncologyTherapeutics
Responsibilities
Lead day-to-day triaging and dispatching of customer support activities
Work directly with internal and external customers to resolve Oncology Portal issues
Establish, maintain, and report on support KPIs to guide staffing and product quality improvements
Diagnose and troubleshoot application issues; escalate as needed to Tier 2 / Tier 3 teams
Drive support process and automation improvements
Collaborate with business leaders to define and maintain SLAs
Own production issues and coordinate resolutions across internal and vendor teams
Develop and maintain Knowledge Base articles and user documentation
Assist with onboarding of new Technical Support Engineers
Support compliance-related data requests (e.g., audit retrievals)
Participate in on-call rotation for after-hours high-priority issues
Qualification
Required
3+ years of experience as an Application Support Specialist in a distributed environment
Excellent verbal, listening, and written communication skills
Strong interpersonal and customer service skills
Experience building or scaling a high-performance support function
Ability to explain technical concepts to non-technical audiences
Strong analytical and problem-solving skills
Basic networking skills and understanding of web application behavior
Experience with API testing tools (Postman, Insomnia, cURL, etc.)
Proficiency with ticketing systems such as Salesforce CRM, Jira ServiceDesk, or ServiceNow
Experience with web debugging tools (Chrome DevTools, Firebug, Safari Inspector, etc.)
Bachelor's degree in Engineering, Computer Science, MIS, or equivalent experience
Preferred
Life sciences or healthcare domain knowledge is a plus
Experience with logging/monitoring tools such as Splunk or Datadog
Experience with relational databases and SQL
Experience with a scripting language (Python, Bash, etc.)
Experience working in a regulated environment
Company
Guardant Health
Guardant Health is a precision oncology company that uses blood tests, data sets, and analytics to provide treatment to cancer patients.
1001-5000 employees
H1B Sponsorship
Guardant Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (38)
2024 (50)
2023 (40)
2022 (72)
2021 (57)
2020 (29)
Funding
Current Stage
Public CompanyTotal Funding
$2.53BKey Investors
Baillie GiffordSoftBank Vision FundOrbiMed
2025-11-05Post Ipo Equity· $284.4M
2025-11-05Post Ipo Debt· $350M
2023-12-21Post Ipo Equity· $90.7M
Leadership Team
AmirAli Talasaz
Co-founder and Co-Chief Executive Officer
Helmy Eltoukhy
Chairman and Co-Chief Executive Officer
Recent News
2026-01-09
Company data provided by crunchbase