Qnity · 1 day ago
Field Service Engineer- East Coast
Marlborough, MA
Full-time
Hybrid
Senior Level
$79K/yr - $124K/yr
5+ years expQnity is a global leader in materials and solutions for advanced electronics and high-tech industries, seeking a Field Service Engineer to enhance customer relationships and provide technical expertise. The role involves working closely with customers in the electronic and semiconductor industries to identify needs, promote products, and deliver exceptional service while collaborating with various functional groups within the company.
AerospaceAutomotiveConsumer ElectronicsHealth CareTelecommunications
Hiring Manager
Linda Hines
Responsibilities
Leverage galvanic plating and metallization experience and knowledge to work directly with Electronic and Industrial Finishing and PCB customers and/or advanced semiconductor packaging customers to identify material needs and requirements to then promote Qnity products that meet those needs
Provide technical expertise to customers in the areas of product development and application, processing techniques and problem resolution
Serve as a technical expert to sales professionals, distributors, customers and other internal/external partners
Help translate product data into effective sales and marketing tools
Assists with regulatory and environmental product issues, product improvements, positioning of existing product offerings and new business product developments
Effectively build customer relationships to go deeper into & across all key roles/functions (key engineers, influencers, & decision makers), as well as multiple levels throughout customers organization
Leverage customer relationships and intimacy, as well as all other available internal/external resources to understand customer technology trends, competitive environment and strategic customer needs and to build thorough customer intelligence including customer products and technologies, customer utilization rates, TAM, competitor situation, and material selection process
Demonstrate Commercial Excellence in all aspects from preparing and delivering professional polished presentations driving key takeaway messages, documenting and sharing Mtg Minutes and Call/Trip Reports across the organization
Independently manage customers with confidence to Qnity’s business interests, such as proactively managing customer expectations, being prepared with counter points to defend against price reduction requests or to effectively manage price increase communications to maintain healthy margins
Work effectively with other functional groups (such as Marketing, R&D, Applications Technical Support, Customer Service, Supply/Demand Planning, Logistics, Quality, etc.) to deliver a high level of service to customers – effectively become the customer’s 'Go-To' solutions provider, and maintain and defend position by resolving any quality, supply or performance issues raised by customers to become Partner of Choice
Qualification
Required
Bachelor's degree, in Science or Engineering discipline, required
Expert knowledge in PCB or Electronic plating industry, Semiconductor Manufacturing process, Semiconductor Customers, and Advanced Packaging and/or Assembly Test Technologies
Capability as a technical competency SME and/or a product SME
Proficient understanding of own business unit's business and expands understanding of the company's diverse businesses
Able to build technical network and gains exposure to customers
Acts as a resource for technical professionals with less experience; has the ability to understand and influence others
Leads technical sub-teams and works with others to define the scope of the larger project space
Location: Hybrid in Marlborough, MA
Ability to travel to customer sites within NA Region 25-50%, and/or global travel 1 to 2 times a year
Fluent in communications with English
Highly self-motivated and target driven Excellent selling, communication, and negotiation skills
Prioritizing, time management and organizational skills
Ability to create and deliver presentations tailored to the audience interests and needs
Preferred
5+ years PCB, Electronics or semiconductor industry experience preferred
Advanced degree is a plus
Knowledge of Semiconductor Manufacturing process, Advanced Packaging and/or Assembly Test Technologies or Electronic Industrial Finishing
Benefits
Comprehensive pay and benefits package
Company
Qnity
Qnity is a premier technology provider across the semiconductor value chain, empowering AI, high performance computing, and advanced connectivity.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.75B2025-11-03IPO
2025-08-11Debt Financing· $1.75B
Leadership Team
Sam Ponzo
Chief Commercial and Strategy Officer
Recent News
Morningstar.com
2025-12-09
2025-11-24
Company data provided by crunchbase