Venture Tech Solutions, Inc. · 1 month ago
Bilingual Assistant Counselors
Plantation, FL
Full-time
Onsite
New Grad, Entry LevelConsolidated Credit is one of the nation’s largest credit counseling organizations, dedicated to assisting families in overcoming financial crises. As a Bilingual Customer Service Representative, you will help customers navigate their inquiries while delivering exceptional service and support.
IT InfrastructureMarketing
Responsibilities
Respond promptly to customer inquiries via phone and email in English and Spanish
Deliver accurate information about products, services, and company policies
Resolve customer concerns and escalate issues to appropriate departments when necessary
Record customer interactions and feedback in our CRM system for tracking and analysis
Assist with troubleshooting common issues and follow up to ensure resolution
Identify customer needs and provide proactive solutions to improve their experience
Collaborate with team members to share insights and develop better processes
Qualification
Required
Strong verbal and written English and Spanish communication skills
Problem-solving abilities with a detail-oriented mindset
Ability to multitask and handle high-pressure situations calmly
Preferred
Prior experience in a customer-facing role preferred but not required
Company
Venture Tech Solutions, Inc.
Founded in 2007, VentureTech Solutions has always had a simple mission: to solve business problems with innovative web technology solutions.
Founded in 2007
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase