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Cornerstone Community Financial Credit Union · 1 month ago

Contact Center Representative

Troy, MI, US

Full-time

Hybrid

New Grad, Entry Level

$18/hr - $19.50/hr

0+ years exp

Cornerstone Community Financial Credit Union is seeking a Contact Center Representative to provide outstanding member service in their contact center. The role involves responding to member inquiries, processing transactions, and recommending products to deepen member relationships.

AccountingCreditFinancial ServicesLending

Growth Opportunities

Responsibilities

Answers calls within the credit unions specified allotted time to maintain service metrics. Responds to member questions, concerns and inquiries and ensures each member receives outstanding member service by performing within CCF’s vision, mission, goals, and living our service promises through inbound calls, outbound calls, email, and all digital platforms

Identifies opportunities to deepen the member relationship by recommending credit union products and/or services to meet the members short-term and long-term financial needs. Educates members on benefits of products and services. Refers members to other credit union representatives, as appropriate

Processes transactions, updates account information, and documents member interviews in our core system promptly, efficiently, and accurately with close attention to detail

Researches situations and collaborates with internal departments, as necessary, to resolve concerns

Performs department related support duties, to include, but not limited to scanning, faxes, and working daily reports

Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control