Apply on Employer Site

ARKANCE USA · 1 month ago

Technical Consultant, Key Accounts

United States

Full-time

Remote

Senior Level

$98K/yr - $135K/yr

5+ years exp

ARKANCE US is a leading provider of AECO technology solutions, focusing on digitalization for the AECO and manufacturing industries. The Technical Consultant plays a crucial role in supporting sales and delivery, driving customer success through expert consultation, solution design, and implementation excellence while engaging with clients in the AEC industry.

ComputerSoftware

Growth Opportunities

Responsibilities

Drive successful implementations for Construction-specific accounts (Subcontractor, General Contractor, Owner/Developer) with customers $50M+ in annual revenue

Manage up to 10 implementations simultaneously, including both strategic and program-level customers

Deliver advanced training, consulting, and implementation services focused on high-level scenarios specific to Autodesk Construction Cloud portfolio

Perform "Discovery" consultations to uncover and identify additional products and services for unrealized customer needs

Develop detailed proposal documentation with schedules of work based on customer needs and recommendations

Deliver on-site training as a professional technical representative to ensure customer satisfaction

Leverage real-world construction experience to define customer workflows and identify stopgaps and deficiencies

Develop and implement detailed customer installations and implementation plans that optimize software use for construction processes

Support customer success through technical product implementation, consulting, mentoring, training, and support services

Provide technical product assistance ensuring technical satisfaction

Establish high level of confidence with major accounts while maintaining equal commitment to small and medium-sized accounts

Adhere to company-standard technical implementations to address specific customer needs

Manage $XX or more of customer project work quarterly

Lead late-stage pre-sales scoping sessions to define scale and scope of potential implementations

Develop and conduct professional product presentations and demonstrations to generate sales

Partner with sales team to share in-depth product and customer knowledge to increase sales of Autodesk products and ARKANCE-supported solutions

Identify additional products and services to develop current accounts and meet unrealized customer needs

Provide competitive analysis of Autodesk products versus competitive products throughout the post-sales cycle

Provide technical feedback to Autodesk based on customer observations to influence product updates

Relay information to Autodesk regarding new product enhancements and prioritizations based on customer input

Provide mentorship and leadership to Technical Specialist team, setting standards for excellence

Champion innovative approaches and continuously enhance customer experience

Maintain industry-recognized leadership position through social networking and public events including: product tips/tricks, white papers, publication articles, marketing presentations, tradeshows, AU presentations, and blogging

Maintain cutting-edge experience with Autodesk Tools within 2 years of release and other software applications as determined by management

Complete mandatory weekly digital timesheet accounting

Maintain consistent tracking of customer hours and communication with Project Managers

Provide open communication with project-assigned PM regarding project probability of success/failure

All other duties as assigned

Duties and assignments are subject to change

Qualification

Construction ManagementERP Systems KnowledgeAutodesk Offerings KnowledgeRevit/Navisworks FamiliarityCommunication SkillsPresentation SkillsCustomer Success FocusProblem-Solving Skills

Required

Degree in Construction Management, Architecture, Engineering, or similar AECO fields

5-7 years of Subcontractor, General Contractor, and/or Owner/Developer industry experience

General knowledge of ERP systems prevalent in the construction industry

Comprehensive understanding of costing mechanisms including Budgeting, Pay Applications/Requisitions, Change Management, and Forecasting

Thorough understanding of Construction Project Lifecycles

Ability to coordinate effectively when multiple project priorities conflict and provide viable solutions

Excellent communication and presentation skills to effectively communicate solutions/benefits of technology and services

Proficient with Microsoft Word, PowerPoint, and Excel

Willingness to travel up to 50%

Good working attitude and desire to be a key team member making a difference in the construction industry

Proven track record as a thought-leader in previous roles and the industry at large

Proactive commitment to project/customer success

Proven ability to drive customer satisfaction in fast-paced, high-stress environments

Demonstrated ability to work with industry-specific companies at business-to-business level, identifying and providing solutions that fulfill client business needs