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TOPIARIUS · 3 weeks ago

Landscaping Sales: Account Manager

Chicago, IL

Full-time

Onsite

Mid, Senior Level

$60K/yr - $80K/yr

5+ years exp

Topiarius is a landscape design, build, and maintenance company focused on creating luxurious outdoor spaces. The Account Manager will oversee a portfolio of Fine Gardening and Seasonal Rotation accounts, manage client relationships, and drive sales for design/build projects while maintaining a significant gross profit margin.

Building MaintenanceConstructionInterior DesignLandscaping

Responsibilities

Sell Topiarius’ offerings by generating estimates and contracts for your book of clients and new clients to reach your personal sales goal, ensuring that gross profit goals are achieved

Generate estimates for Fine Gardening and Seasonal Rotations, and contracts that calculate the accurate costs of materials, labor and equipment at a minimum 50% gross margin, with correct spelling and precise composition

Collaborate with the Design Studio to provide construction designs and estimates

Communicate regularly and efficiently with clients through in-person meetings, phone calls, email, and (when appropriate) texts

Through regular review of client landscapes, generate work orders/enhancements by proposing appropriate upgrades and services

Provide exceptional customer service to leads, making the client the hero and serving as a trusted advisor to the client

Use Customer Relationship Management (CRM) software to update and manage all accounts, communications, sales (including lead status) on a daily basis

Working collaboratively with the COO and Director of Finance, monitor and update division revenue forecast and cash flow projections

In collaboration with the Marketing team, participate in lead generation and client retention campaigns and strategies

Develop positive relationships with clients, vendors, and allied partners to ask for referrals of potential clients

Ensure customer satisfaction, from understanding their goals to project completion

Stay aware of client challenges, either through direct contact with the client or as presented by the Operations team. Document in CRM and provide/collaborate with Ops to provide proactive solutions in a timely manner

Design unique seasonal rotations (spring, summer, fall, and winter) and landscape enhancements (e.g. new containers, plants, hardscapes, lighting, irrigation, etc.) that meet and exceed our clients’ expectations

As needed, provide clients with custom seasonal rotation designs

Perform site analysis, including taking accurate property measurements and photos of the site as needed

Prepare design drawings of landscapes as needed

Prepare artistic plan presentations with styling images for clients as needed

Manage and train new Account Managers in both CRM and estimating software

After contracts are sold, work cooperatively with the Client Concierge and Operations staff so they can ensure success of installations and service

Participate in company strategizing, working with internal and external partners, and making recommendations for changes to meet market trends, competitive threats or strategic plans

Attend and participate in sales and staff meetings

Maintain a professional, helpful, and optimistic attitude when working with all Topiarius staff, clients, and allied partners

Qualification

Sales experienceLandscape designClient relationship managementCRM software proficiencyMicrosoftGoogle programsEstimatingProposal creationFluent in EnglishConversational SpanishInterpersonal skillsOrganizational skillsProblem-solving skillsTeam collaboration