Welltower™ Inc. (NYSE:WELL) · 1 day ago
Support, Yardi Help Desk - REMOTE (US) - Yardi PropTech experience required
United States
Full-time
Remote
Mid Level
3+ years expWelltower is a global leader in residential wellness and healthcare infrastructure, transforming senior living. The Support, Yardi Help Desk role involves providing front-line support for stakeholders using the Yardi Senior product suite, troubleshooting technical issues, and ensuring timely resolution of inquiries.
Commercial Real EstateEnergyHealth CareInfrastructureReal Estate
Responsibilities
Develops and leverages relationships with internal and external stakeholders to meet strategic business objectives
Respond to inbound support requests related to the Yardi Senior product suite via help desk platform, phone, email, or chat
Troubleshoot and resolve technical issues related to the platform, ensuring a high level of customer satisfaction
Document, prioritize, and track all inquiries and issues in the help desk ticketing system (e.g., JIRA, ServiceNow, Zendesk)
Ensure all tickets are followed up on, updated regularly, and resolved in a timely manner
Guides stakeholders through platform features, offer solutions to common problems, and provide training or advice to improve their use of the Yardi Senior product suite
Stays up to date on new features and product updates within the Yardi Senior product suite to maintain a high level of technical knowledge and service excellence
Strives to meet or exceed service level agreements (SLAs) for ticket resolution, response time, and customer satisfaction
Collaborates with internal support teams to resolve challenges
Understands and fosters cross-program and cross-functional dependencies to champion execution success and maximize value capture
Develops regular and thorough status communications for senior leadership and stakeholders
Anticipates and mitigates risks, dependencies, and impediments to facilitate resolutions
Qualification
Required
Ability to manage portfolios of work
Solid understanding of project management and agile practices, with the ability to teach and coach others
Keen ability to engage and work with different teams
Strong interpersonal, conflict management, and communications skills
Effective documentation and reporting skills
At least 3 years of experience in help desk or customer service support roles, preferably within a SaaS or senior housing software environment
Strong knowledge of the Yardi Senior product suite is highly preferred
Experience with help desk platforms, ticketing systems, and customer relationship management tools (JIRA, ServiceNow, Zendesk)
Basic troubleshooting skills with a solid understanding of web-based applications, SaaS products, and general IT systems
Familiarity with property management software (Yardi) or experience in the senior housing industry is a plus
Project Management and Technical Support experience
Preferred
Relevant certifications (ITIL, Help Desk Management) are a plus
Agile, Six Sigma, or PMP certification strongly preferred
Benefits
Competitive Base Salary + Annual Bonus
Generous Paid Time Off and Holidays
Employee Stock Purchase Program – purchase shares at a 15% discount
Employer-matching 401(k) Program + Profit Sharing Program
Student Debt Program – we’ll contribute up to $10,000 towards your student loans!
Tuition Assistance Program
Comprehensive and progressive Medical/Dental/Vision options
Professional Growth
+ And much more! https://welltower.com/newsroom/careers/
Company
Welltower™ Inc. (NYSE:WELL)
Welltower® (NYSE: WELL) provides real estate capital to the world’s leading health and senior care providers to develop the health care infrastructure necessary to keep people well.
501-1000 employees
H1B Sponsorship
Welltower™ Inc. (NYSE:WELL) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (8)
2023 (4)
2022 (2)
2021 (1)
Funding
Current Stage
Public CompanyTotal Funding
$4.82B2024-07-09Post Ipo Debt· $1.03B
2023-11-06Post Ipo Debt· $1.5B
2023-05-08Post Ipo Debt· $1.03B
Leadership Team
Tim McHugh, CFA
Executive Vice President - Chief Financial Officer
Nikhil Chaudhri, CFA
Executive Vice President, Chief Investment Officer
Recent News
Hartford Business Journal
2026-01-07
2026-01-03
2025-12-26
Company data provided by crunchbase