Regional Support Engineer (CT/MRI/PET-CT/X-ray/ANGIO) jobs in United States
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United Imaging - North America · 2 days ago

Regional Support Engineer (CT/MRI/PET-CT/X-ray/ANGIO)

positionUnited States
timeFull-time
remoteRemote
senioritySenior Level
date5+ years exp

United Imaging - North America is a leading global medical device developer focused on advanced medical products and digital healthcare solutions. The Regional Support Engineer will provide technical support to the Field Service team and serve as a primary liaison, ensuring high-quality customer service and technical training in a fast-paced environment.

Medical Device
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H1B Sponsor Likelynote

Responsibilities

Acting as Regional Support Specialist for MI (PET/CT) systems in the USA: providing rapid technical support to Customer Service Engineers and Customers, both remote and on-site as needed
Responsible for technical knowledge transfers to field-based Customer Service Engineers to drive world class first-time-fix rates
Responsible for developing and delivering technical service training courses at our Training Center in Houston, Texas
Providing technical support as required to the Field Service Teams in order to drive world class customer satisfaction
Responsible for triaging, coordinating, managing, and closing customer escalations; working closely with the Field Service and BU teams
Acting as a technical interface between MI Business Unit and US Field Service organization for the MI modality
Tracking, monitoring, and communicating top reliability and serviceability issues as reported by the field
Providing guidance and input to Field Service team relative to siting, installations, tooling, test equipment and other areas required to provide high levels of customer service

Qualification

MI imaging systemsTechnical supportCustomer serviceCT imaging experienceField service experienceTeam playerCustomer focused

Required

BSEE or equivalent degree
Minimum 5 years' experience servicing MI imaging systems; preferably in a national or regional specialist role
Deep understanding of diagnostic MI in a medical imaging clinical environment
Field service / technical support experience in high tech medical imaging
Team player, enjoys working with people and committed to providing excellent customer satisfaction
Totally Customer focused with a passion for solving customer problems
Ability to travel extensively throughout the US (~75%) and international

Preferred

CT imaging service experience a plus

Benefits

Medical
Dental
Vision
Short- & long-term disability insurance
Employee assistance program
Company paid basic life insurance
401(k) with employer match
Paid time off
Sick leave
(12) paid holidays
Performance-based incentive compensation (such as cash bonus(es)

Company

United Imaging - North America

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At United Imaging, we develop and produce advanced medical products and IT solutions that cover the entire process of medical imaging diagnosis and treatment.
dateFounded in 2011
location
Houston, Texas, US
people-size10001+ employees

H1B Sponsorship

United Imaging - North America has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)

Funding

Current Stage
Late Stage

Leadership Team

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Jeffrey Bundy
CEO UIH Solutions
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Company data provided by crunchbase