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TouchTunes · 4 hours ago

Collections Analyst

Schaumburg, IL

Full-time

Hybrid

Entry, Mid Level

2+ years exp

TouchTunes is the world’s largest in-venue interactive music and entertainment platform. They are seeking a customer-focused and detail-oriented Collections Analyst to manage customer accounts, resolve discrepancies, and build strong relationships with customers.

Entertainment

Responsibilities

Manage designated customer accounts based off of territories and resolve any discrepancies

Communicate with customers by phone and/ or e-mail regarding amounts due or past due and notate results

Research and handle any billing discrepancies and disputes

Process aging report and analyze assigned customer portfolio

Perform account/payment reconciliation

Resolve collection issues through payment agreement with customers

Establish strong customer relationships both internal and external

Prepare credit memos as needed

Apply or refund weekly or monthly credits to customers’/operators’ accounts

Update credit card spreadsheet for AR to process

Prepare weekly debits to operators accounts

Additional duties as assigned

Qualification

ERP experienceMicrosoft ExcelCustomer serviceProblem solvingWritten communicationVerbal communicationTeamworkAttention to detail

Required

High School diploma required

2+ years of related business experience

Prior experience using report functions of company-wide ERP

Proficient with Microsoft Suite, including MS Excel

Strong written and verbal communication skills

Lead by example and exemplifies the company's core values and behaviors

Problem solving skills

Ability to work independently and in a team

Customer service oriented

Ability to quickly transition from one task to another

Deductive Reasoning — the ability to apply general rules to specific problems to produce answers that make sense

Written Comprehension — the ability to read and understand information and ideas presented in writing

Inductive Reasoning — the ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events)

Oral Comprehension — the ability to listen to and understand information and ideas presented through spoken words and sentences

Oral Expression — the ability to communicate information and ideas in speaking so others will understand

Ability to perform primarily sedentary work, frequently using a computer (visual acuity, fine motor skills) and telephone (talking/hearing)

Must be authorized to work in the United States

Benefits

Hybrid Work Environment: Hybrid schedule with 50% work-from-home and in-office time, with the ability to work anywhere in the world for up to 2 months per year.

Financial Wellness: Annual performance bonus, long-term company bonus, 401k matching, life insurance.

Comprehensive Benefits: Competitive health insurance and disability coverage, a Lifestyle Spending Account, access to telemedicine, and an unlimited sick days policy.

Professional Development: Continuous hands-on learning with access to e-learning platform, tuition reimbursement, and peer mentorship.

Accessibility: An inclusive workplace designed to accommodate people with disabilities.