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ComPsych · 3 weeks ago

Absence Client Support Analyst

United States

Full-time

Remote

Entry, Mid Level

2+ years exp

ComPsych is the world’s largest provider of mental health services, and they are seeking a talented Absence Client Support Analyst responsible for developing and sustaining quality assurance/control programs. The role involves conducting quality reviews, ensuring compliance with operational policies, and providing guidance on quality standards and process improvements.

Mental Health Care

Responsibilities

Maintain a comprehensive knowledge of Family Medical Leave Act (FMLA) and related laws in all 50 states to efficiently administer our customers' FMLA and related policies

Ensures risks associated with Absence operational processes are effectively identified, measured, monitored, and controlled

Follows compliance practices for all operational policies and procedures as mandated by the state and federal guidelines and in coordination with our customer’s policies

Uses proficient knowledge to provide guidance in the design, assessment, implementation and/or administration of moderately complex quality assurance/control programs, practices and policies

Identifies and evaluates quality standards, measurements, and process improvements to ensure they are aligned with operational practices and regulatory requirements

Administers quality assurance/control programs and communicates quality program decisions

Partners with the Absence Training team to schedule and facilitate training with the possibility of administering training materials and events to meet quality requirements

Briefs management on quality assurance/control review results, trends, studies, and initiatives, while also recommending courses of action

Serves as a resource to team members and/or operations management and identifies appropriate issues for escalation

Other duties as assigned

Qualification

Quality AssuranceFMLA KnowledgeData AnalysisMicrosoft Office SuiteCommunication SkillsProblem SolvingOrganizational SkillsCritical Thinking

Required

Bachelor's Degree required or 4 years of related experience

A minimum 2 years of QA, Control and operations experience

Exceptional verbal and written communication skills

Quick thinking, high energy, positive, and professional, with demonstrated multi-tasking and critical thinking skills

Able to respond to requests and inquiries in a professional and timely manner

Computer literate and proficient in Microsoft Office Suite

Demonstrated experience analyzing data, identifying trends, and recommending solutions

Ability to manage multiple reviews in a fast-paced deadline driven environment while also prioritizing and organizing daily responsibilities in order to meet all deadlines

Strong writing and communications, organizational, problem solving, and analytical skills. The candidate should have the ability to establish credibility and strong partnerships with business leaders, control functions