Apply on Employer Site

Solace · 1 month ago

Clinical Operations Associate

United States

Full-time

Remote

Entry, Mid Level

2+ years exp

Solace is a healthcare advocacy marketplace that connects patients and families to experts who help them understand and take charge of their personal health. As a Clinical Operations Associate, you will ensure that clinical programs deliver exceptional value to patients while maintaining high standards of quality and compliance. This role involves designing processes for growth and contributing to clinical standards while collaborating with multi-disciplinary teams.

Health CareMedicalOnline PortalsWellness

Responsibilities

Be autonomous. You’ll take full ownership of your work, and you take responsibility for every last detail, every step of the way

Work with small multi-disciplinary teams. You’ll partner closely with engineering, product, and business folks to find elegant solutions to clinical challenges

Design and implement processes that allow our clinical services to grow without sacrificing the personalized care that defines Solace

Actively contribute to maintaining and elevating our clinical standards, serving as a guardian of quality in everything we deliver

Convert high-level clinical strategies into executable plans with clear metrics and accountability

Qualification

Startup operationsOperational systems buildingProject management toolsCRM proficiencyHealthcare backgroundBias toward actionComfort with ambiguity

Required

2+ years in early-stage startup operations or a similar environment where you had to build things without a roadmap

Proof you can build operational systems from nothing. We want to see examples of processes you created, tools you implemented, or chaos you tamed

Comfort with ambiguity and incomplete information. You don't need everything spelled out to make progress

Strong operational toolkit. You're proficient with CRMs, project management tools, spreadsheets, and you pick up new software quickly

Clinical or healthcare background is a significant plus—it'll help you understand context faster and build better systems, but we care more about operational chops than clinical credentials

A strong bias toward action

Applicants must be based in the United States