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Sidley Austin LLP · 1 day ago

Technical Support Specialist

Washington, DC

Full-time

Onsite

Mid Level

$72K/yr - $90K/yr

4+ years exp

Sidley Austin LLP is a prestigious law firm seeking a Deskside Technical Support Specialist to provide desktop and mobile hardware and software support to high-profile end-users. The role involves resolving various technical issues, managing IT processes, and ensuring exceptional user experiences through effective communication and service excellence.

AdviceConsultingFinanceFinancial ServicesLegal

Comp. & Benefits

H1B Sponsor Likely

Responsibilities

Assist users in resolving computer-related issues such as inoperative hardware or software, including network connections. Resolve customer inquiries efficiently and effectively through active listening and personalized techniques with a consistent focus on service excellence

Hardware support functions include, but are not limited to, end-user support, desktop support, laptop support, office setups, and mobile device support. Perform computer imaging and post-image configurations, preventative maintenance, and basic printer troubleshooting while coordinating with vendors for repairs

Software support functions include, but are not limited to, troubleshooting applications standard within Sidley’s environment, installation and configuration of software, updates and preventative maintenance, and support of third-party applications in coordination with vendors

Identify inefficient IT processes, recommend improvements, and implement solutions using Microsoft tools such as PowerAutomate, PowerShell, and PowerApps to enhance support efficiency and internal IT collaboration

Manage deployed and inventory assets, maintaining accurate asset records for each user and each piece of equipment. Coordinate and perform hardware moves, changes, and exchanges

Provide break/fix support for telephony equipment, including handsets, telephone cords, and telephone base units

Assist with projects such as hardware or software upgrades, office moves, and special events

Manage and process hardware warranty claims and issues, and facilitate warranty repairs with third-party vendors

Maintain accurate records of user requests and incidents in the IT Service Management System

Perform other duties as required

Qualification

User supportWindows supportO365 ApplicationsPowerAutomatePowerShellPython scriptingZoom supportIntune supportOkta supportAnalytical skillsAttention to detailInterpersonal communicationProblem-solving skills

Required

Bachelor's degree or equivalent work experience

A minimum of 4 years of experience providing direct and exceptional user support in a high performance culture, including: Practical, working knowledge of how to support and troubleshoot Zoom, Intune, Okta, ProofPoint, O365 Applications (Outlook, Word, PowerPoint, SharePoint, Teams), NetDocs, Citrix, ServiceNow

Experience supporting Windows-based computers, including Microsoft Windows 10/11

Experience supporting iOS, Android and MDM solutions

Experience working with vendors on support cases

Strong organizational skills

Strong attention to detail

Good judgment

Strong interpersonal communication skills

Strong analytical and problem-solving skills

Able to work harmoniously and effectively with others

Able to preserve confidentiality and exercise discretion

Able to work under pressure

Able to manage multiple projects with competing deadlines and priorities

Preferred

Law Firm or Professional Services experience

A+, ITIL and Microsoft Office Application certifications

PowerAutomate/PowerShell/Python scripting

Experience with RPA tools, Microsoft Graph and Microsoft PowerApps

Knowledge of AI Prompt Engineering, with an understanding of how to craft effective prompts to optimize interactions with AI tools

Benefits

Bonus eligibility

Comprehensive benefits program

Company

Sidley Austin LLP

Glassdoor4.1

Sidley is an elite global law firm.

Founded in 1866

Chicago, Illinois, USA

1001-5000 employees

http://www.sidley.com

H1B Sponsorship

Sidley Austin LLP has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (51)

2024 (36)

2023 (17)

2022 (33)

2021 (20)

2020 (23)