SuperDial · 1 day ago
Account Manager
NYC Metro Area
Full-time
Onsite
Mid, Senior Level
$130K/yr - $155K/yr
4+ years expSuperDial is hiring an Account Manager to own post-sale revenue across an assigned book of business. This role focuses on driving upsells, expansions, and managing commercial conversations for existing accounts after the initial sale.
Computer Software
Hiring Manager
Chessa Eskandanian-Yee
Responsibilities
Own a named book of business with a clear expansion and renewal quota
Drive upsells and expansions through contract growth, additional products, seat increases, and pricing upgrades
Lead all commercial conversations post-sale including renewals, re-pricing, and expansion negotiations
Build and execute strategic account plans focused on revenue growth and long-term contract value
Identify expansion opportunities based on account maturity, org changes, and business growth
Run executive-level commercial reviews tied to ROI, value realization, and roadmap alignment
Forecast expansion and renewal pipeline accurately in CRM
Partner with Customer Success for signal and timing, not delivery
Coordinate with Sales on expansion motion and territory strategy
Surface pricing, packaging, and competitive insights to leadership
Maintain tight deal hygiene and documentation across renewals and expansions
Qualification
Required
4+ years of experience in Account Management or Expansion Sales at a SaaS company
Proven ownership of renewals and expansion quota
Strong commercial negotiation skills and comfort with pricing conversations
Experience managing mid-market or enterprise accounts post-sale
Ability to run C-level and VP-level revenue conversations
Strong pipeline discipline and forecasting accuracy
Experience working in high-growth or early-stage environments
Preferred
Healthcare SaaS or regulated industry experience
Experience with multi-year contracts and complex renewals
Familiarity with usage-based or seat-based pricing models
Background in early-stage startups with evolving sales motions
Company
SuperDial
SuperDial automates high-volume outbound phone calls that healthcare teams make to insurers using advanced voice AI.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Sam Schwager
Co-Founder & CEO
Harrison Caruthers
Co-Founder & CTO
Recent News
2025-06-26
Seattle TechFlash
2025-06-25
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