R.D. Offutt Company · 1 day ago
Enterprise Application Support Engineer
Fargo, ND
Full-time
Onsite
Mid LevelR.D. Offutt Company is seeking an Enterprise Application Support Engineer to provide advanced technical services and support to their team members. The role involves systems analysis, application enhancements, and continuous improvement initiatives, while ensuring customer satisfaction through effective communication and relationship building.
Executive Office
Responsibilities
Provide technical support for software-related issues, guiding customers through troubleshooting steps and solutions
Collaborate with cross-functional teams including development, product management, and quality assurance to escalate and resolve complex technical issues
Document and track support tickets in the ticketing system, ensuring accurate and timely updates to customers and stakeholders
Develop and maintain knowledge base articles and technical documentation to enhance self-service support options for customers
Participate in discussions to understand clients’ needs, requirements, and manage support work requests to result in the delivery of fixes or enhancements on time and with high-quality
Perform analysis and testing of software defects and contribute to the development of solutions that enhance product reliability and user experience
Introduce continuous improvements and increased efficiency to the software or business processes by utilizing Software Engineering tools, innovative techniques and the reuse of existing solutions
Contribute to meeting the SLAs and KPIs as applicable for the account and unit - for example, responsiveness, resolution, software quality SLAs, ensures that assigned tasks are completed on time and that delivery timelines are met in accordance with the quality targets of the organization
Provide training and support to customers on software functionality, best practices, and troubleshooting techniques
Train and mentor junior support engineers to foster a culture of continuous learning and improvement
Contribute to continuous improvement initiatives within the support team to optimize processes and enhance service quality
Qualification
Required
Bachelor's degree in Business, Accounting or Information Technology, or related field
Experience supporting or working with Microsoft D365
Ability to work independently and manage multiple priorities
Strong customer service ethic
Strong business background
Excellent verbal communication skills
Excellent analytical and problem-solving skills
Effective prioritization and project management skills
Company
R.D. Offutt Company
R.D Offutt Company is a family-owned and operated company based in Fargo, ND comprised of business entities in agriculture and construction equipment, farming, real estate and development, and food processing.
Founded in 1964Fargo, North Dakota, US
1001-5000 employeesFunding
Current Stage
Late StageCompany data provided by crunchbase