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RDO Equipment Co. · 1 day ago

Enterprise Application Support Engineer

Fargo, ND

Full-time

Onsite

Mid Level

RDO Equipment Co. is seeking an Enterprise Application Support Engineer responsible for providing advanced technical services and support to team members. The role involves systems analysis, application enhancements, and maintaining customer satisfaction through effective communication and relationship building.

Agriculture

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Provide technical support for software-related issues, guiding customers through troubleshooting steps and solutions

Collaborate with cross-functional teams including development, product management, and quality assurance to escalate and resolve complex technical issues

Document and track support tickets in the ticketing system, ensuring accurate and timely updates to customers and stakeholders

Develop and maintain knowledge base articles and technical documentation to enhance self-service support options for customers

Participate in discussions to understand clients’ needs, requirements, and manage support work requests to result in the delivery of fixes or enhancements on time and with high-quality

Perform analysis and testing of software defects and contribute to the development of solutions that enhance product reliability and user experience

Introduce continuous improvements and increased efficiency to the software or business processes by utilizing Software Engineering tools, innovative techniques and the reuse of existing solutions

Contribute to meeting the SLAs and KPIs as applicable for the account and unit - for example, responsiveness, resolution, software quality SLAs, ensures that assigned tasks are completed on time and that delivery timelines are met in accordance with the quality targets of the organization

Provide training and support to customers on software functionality, best practices, and troubleshooting techniques

Train and mentor junior support engineers to foster a culture of continuous learning and improvement

Contribute to continuous improvement initiatives within the support team to optimize processes and enhance service quality

Qualification

Microsoft D365Analytical skillsProblem-solving skillsProject managementCustomer serviceBusiness backgroundVerbal communication

Required

Bachelor's degree in Business, Accounting or Information Technology, or related field

Experience supporting or working with Microsoft D365

Ability to work independently and manage multiple priorities

Strong customer service ethic

Strong business background

Excellent verbal communication skills

Excellent analytical and problem-solving skills

Effective prioritization and project management skills

Company

RDO Equipment Co.

Founded in 1968, RDO Equipment Co.

Founded in 1968

Fargo, North Dakota, USA

1001-5000 employees

http://www.rdoequipment.com/

H1B Sponsorship

RDO Equipment Co. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (1)