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ServisFirst Bank · 1 day ago

Credit Card Support Specialist

Birmingham, AL

Full-time

Hybrid

Entry Level

2+ years exp

ServisFirst Bank is committed to providing exceptional service to its clients. The Credit Card Support Specialist role involves resolving customer service issues, setting up new accounts, and providing ongoing support to agent banks, including training and marketing assistance.

BankingFinanceFinancial Services

Responsibilities

Handle research and escalated calls and emails from Consumer and Private Banking clients. Issues include but are not limited to: researching declines, increasing limits, researching payments and posting payments

Determine where and how to apply incorrect payments

Gather required documents for commercial accounts and input all new consumer and commercial applications

Make outbound calls and emails as necessary to collect required documentation

Send collection reports to officers; make collection calls to clients as requested by officers

Coordinate payment efforts for clients in collections

Reconcile payments on accounts and post payment files to system

Assist agent banks with creating and distributing marketing materials as well as create training guides, tutorials and develop training presentations for agent banks

Travel to multiple states providing onsite training for agent banks

Develop agent bank websites and application links

Perform back up duties for Correspondent Banking Client Services Representatives as needed

Qualification

Customer service experienceBanking experienceMarketing experienceWeb developmentMicrosoft Office proficiencyTyping abilityOrganizational skillsCommunication skillsProblem-solving skills

Required

Bachelor's degree in finance, business, marketing or a related field

Two (2) years of customer service experience

Proficient in Microsoft Outlook, Word, Excel, PowerPoint and mainframe

Experience handling highly confidential and sensitive material in a professional manner

Basic knowledge of related federal and state banking compliance regulations and other Bank operational policies

Effective organizational and time management skills

Effective oral, written and interpersonal communication skills with the ability to carry out instructions, understand procedures and compose correspondence

Ability to accurately type using a keyboard

Ability to deal with difficult issues involving multiple facets and variables

Preferred

Previous banking experience

Marketing experience

Web development experience is a plus

Company

ServisFirst Bank

ServisFirst Bank is a full service commercial bank focused on commercial banking, correspondent banking, cash management, private banking and the professional consumer market, emphasizing competitive products, state of the art technology and a focus on quality service.

Founded in 2005

Birmingham, Alabama, USA

501-1000 employees