Desktop Support Analyst jobs in United States
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TriCom Technical Services · 2 days ago

Desktop Support Analyst

positionKansas City, MO
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level

TriCom Technical Services is seeking a Desktop Support Analyst to enhance and maintain the end-user computing environment. The role involves providing technical support to end-users, troubleshooting various technologies, and documenting processes in the Jira Service Desk Ticketing System.

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Growth OpportunitiesbadNo H1Bnote
Hiring Manager
Ryan Osborn, CPSR
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Responsibilities

Contribute to technical projects to maintain and improve the end-user computing environment
Provide troubleshooting and technical support to end-users for technologies supporting the client’s end-user computing environment across all client geographies (MO, NY, DC, and home offices) including VMware (VDI restarts, disconnects), MS Windows, macOS, laptops, PC hardware, MS Office 365, SCCM Self-Service Software Portal, Active Directory (user updates, password resets), multifunction printers, and a variety of productivity software (e.g., Adobe Acrobat, Cisco Webex, Slack)
Work directly with end-users to provide technical support via phone, in-person, and Slack messages
Create timely documentation in the client’s Jira Service Desk Ticketing System

Qualification

Microsoft OfficeWindowsCisco WebexActive DirectorySCCMMacOSTechnical SupportCustomer ServiceMultitaskingTechnology CertificationsTime ManagementCollaborationConfidentialityDocumentation

Required

Knowledge of how to use Microsoft Office, Windows, Cisco Webex, and other productivity tools
Experience working in and leading a distributed or remote workplace
Ability to work independently and manage time to complete assigned tasks/projects
Effective time management, communication, and customer service skills
Ability to work collaboratively and multitask in a fast-paced environment
Ability to maintain confidentiality of projects and information
Ability to install, configure, and support software programs and operating systems
Ability to support end-user hardware (MacBook, Surface laptops, thin clients, monitors, printers)

Preferred

Relevant technology certifications: A+, Network+, Microsoft, Apple, etc

Benefits

100% Paid employee Medical/Dental Benefits
Paid time off
Paid Holidays
401(k) (with immediately-vested company match)

Company

TriCom Technical Services

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TriCom Technical Services is a digital golden age of Information Technology company.
dateFounded in 1994
location
Leawood, Kansas, USA
people-size51-200 employees
web-link
https://tricomts.com/

Funding

Current Stage
Growth Stage

Leadership Team

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Charlie Fossell
Chief Operations Officer/Partner
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Company data provided by crunchbase