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Cresta · 1 day ago

Associate Enablement Manager, GTM Onboarding

San Francisco, CA

Full-time

Hybrid

Entry, Mid Level

$120K/yr - $140K/yr

2+ years exp

Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. As an Associate Enablement Manager, GTM Onboarding, you will manage the logistics and communications for the onboarding journey, ensuring new hires feel welcomed and prepared as they transition into their roles.

Artificial Intelligence (AI)Intelligent SystemsMachine LearningNatural Language ProcessingTelecommunications

Responsibilities

Plan, schedule, and manage all onboarding sessions — including remote Embark Lite and in-person Embark Core events (training sessions, orientation, team-building, dinners/socials, etc.)

Ensure every new hire has a complete onboarding schedule for their respective start date (sessions, meals, social events, training, introductions)

Serve as the primary point of contact for new hires from offer acceptance through onboarding and initial ramp period

Manage welcome-packs, onboarding materials, training guides, and ensure they’re prepared and distributed professionally

Track and maintain new-hire checklist items (documentation, access, compliance, equipment, etc.)

Serve as the main communication hub for onboarding — communicating schedules, changes, reminders, and welcoming messages to new hires

Collaborate with GTM leadership, HR, and other stakeholders to tailor onboarding content for role-specific needs and ensure clarity about expectations, resources, and next steps

Provide support and answer questions from new hires or internal stakeholders regarding onboarding status, logistics, or issues

Plan and coordinate social elements of onboarding (team dinners, team-building activities) to help new hires integrate into company culture. This includes arranging catering, venue logistics, virtual session facilitation (if remote), etc

Ensure onboarding events run smoothly and create a welcoming, inclusive environment that fosters belonging, engagement, and early connection to the team

Monitor and track completion of onboarding tasks, feedback, and follow-ups for new hires during their first weeks/months

Collect feedback from new hires about the onboarding experience and identify areas for continuous improvement of the onboarding process and programs

Qualification

HR administrationProject coordinationOrganizational skillsCommunication skillsEvent planningAdministrative systemsCollaborative mindsetFlexibility

Required

2-5 years work experience, ideally in HR administration, operations, project coordination, office management, or similar

Strong organizational skills, attention to detail, and ability to manage multiple moving parts (schedules, people, logistics) at once

Excellent verbal and written communication skills — comfortable liaising with multiple stakeholders (HR, IT, leadership, new hires)

Highly collaborative and service-oriented mindset, with a genuine interest in creating a welcoming, positive new-hire experience

Comfort with administrative systems — basic proficiency with productivity tools (e.g., Google Workspace or Microsoft Office), and willingness to learn HRIS, onboarding platforms, or internal tools

Flexibility and adaptability — able to handle changing schedules, last-minute adjustments, and varied task types (logistics, communication, coordination, admin)

Professionalism, discretion, and ability to handle sensitive/confidential information responsibly