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Euna Solutions · 1 day ago

Technical Solution Specialist

Atlanta, GA

Full-time

Hybrid

Mid Level

3+ years exp

Euna Solutions is a leading provider of cloud-based software for public sector and government organizations. The Technical Solution Specialist will work with project stakeholders to gather requirements, configure and test solutions, and train users on the Euna Grants product, while also managing data migration and user acceptance testing.

Computer Software

Responsibilities

Develop an in-depth understanding of the product, including core features, configurations, and functionality, to serve as a Euna Grants Subject Matter Expert

Configure the system for the customer to meet defined requirements including the setup of workflows, access permissions, reports, and all other configurable elements of the platform

Provide technical troubleshooting for system issues, configurations, integration and migration issues, collaborating with customer support and technical teams to identify root causes and implement solutions

Support training and knowledge-sharing efforts across implementations to improve user understanding and adoption of the product

Provide expertise to cross-functional teams, offering guidance on product capabilities, limitations, and best practices

Partner with the Product and Design teams

Support feature discovery, refine feature requirements, and ensure alignment with business goals

Participate in ideation and design sessions to contribute insights on feature feasibility, technical considerations, and potential data implications

Manage Technical Requirements Gathering and Documentation

Conduct in-depth requirements gathering sessions with stakeholders to understand business needs for system configuration, integrations, and data migration projects

Assist in defining, prioritizing, and refining requirements to meet both user needs and technical standards

Develop comprehensive technical requirements documentation, including data mapping, integration specifications, and detailed business rules

Translate complex technical information into clear, concise documentation that can be understood by both technical and non-technical stakeholders

Conduct Data Analysis and Data Migration

Lead data migration activities, including planning, mapping, data cleansing, extraction, transformation, loading (ETL), and validation processes

Create data mapping documents and perform data analysis to ensure data quality, identify potential migration risks, and validate data integrity in collaboration with customer stakeholders and technical teams

Manage and Execute User Acceptance Testing (UAT)

Develop and execute UAT plans, including defining test scenarios, creating test cases, and managing the overall UAT process to confirm that systems meet user needs

Facilitate UAT sessions with business users, capture feedback, manage test results, and track issues through to resolution

Document and communicate UAT findings, ensuring all requirements are met and sign-off is obtained before project completion

Communicate and Collaborate with Stakeholders

Act as a bridge between customers, business users and technical teams, ensuring clear and timely communication throughout the project lifecycle

Facilitate regular project update meetings, communicate status to stakeholders, and provide feedback to development teams on behalf of end-users

Foster positive relationships across departments to ensure project success and user satisfaction

Support Project and Process Management

Assist project managers and implementation team in tracking timelines, risks, and dependencies, ensuring all project requirements are on schedule and within scope

Promote the use of project management best practices, utilizing tools like JIRA or Microsoft Project for task tracking, issue management, and project reporting

Engage in continuous improvement initiatives to optimize business analysis and testing processes, documenting lessons learned and identifying process enhancements

Qualification

Technical requirements gatheringData migrationUser Acceptance Testing (UAT)SaaS implementationsMicrosoft Office proficiencyAtlassian applicationsData analysisAgile certificationsGrants management experiencePublic sector experienceProblem-solvingCommunication skillsOrganizational skillsLeadership skillsProject management

Required

Bachelor's degree in Computer Science, Information Systems, Business Administration, or a related field

3+ years of experience as a Technical Solution Specialist or in a similar role, with a focus on technical requirements gathering, data migration, and testing

Proven track record in managing User Acceptance Testing (UAT) and working in data migration or integration projects

Proficiency in using Microsoft Office tools - Word, Excel, Visio, Project, PowerPoint, and Outlook and Atlassian applications including Jira and Confluence

Outstanding grasp of information technology concepts and processes

Strong problem-solving abilities and the capability to manage multiple projects simultaneously

Ability to be a data driven decision maker that understands how to analyze, visualize, and present complex data

Excellent organizational, communication, and leadership skills

Ability to travel up to 25%

Preferred

Relevant certifications (e.g., Certified Business Analysis Professional (CBAP), PMI-PBA, or Agile certifications) are a plus

Experience in SaaS, grants management, and/or with the public sector

Benefits

Competitive wages

Wellness days

Community Engagement Committee

Flexible workday

Benefits

Culture committee

Company

Euna Solutions

Euna Solutions® is a leading provider of purpose-built, cloud-based software that helps public sector and government organizations streamline procurement, budgeting, payments, grants management, and special education administration.

Founded in 2019

Sandy Springs, Georgia, US

501-1000 employees