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Motorola Solutions · 23 hours ago

Technical Support Specialist

Los Angeles, CA

Full-time

Hybrid

Entry Level

$27/hr - $30/hr

2+ years exp

Motorola Solutions is a global community focused on enhancing safety through advanced communications technologies. The Technical Support Specialist will provide administrative and coordination support to the Product Solutions team, engaging with various departments to ensure effective product management and communication.

Cyber SecurityTelecommunicationsVideo

Growth Opportunities

No H1B

U.S. Citizen Only

Responsibilities

Responsible for supporting the team in maintaining product entries in the Zoho CRM system, including, but not limited to, updating records, creating new entries, obsoleting products, etc

Create/Generate Zoho reports concerning product sales/shipments, development status, and similar reports as directed

Maintain/Update the expansive Confluence presence for products, including consolidating information, reorganizing for clarity and usefulness, removing outdated content, and adding new content with input from team members

Rebrand/Format data sheets, cable diagrams, and similar documents from manufacturing formats to customer-releasable formats

Support maintaining/updating our product catalog in partnership with the marketing team

Coordinate end-of-line product tracking internally and related product communications with sales and other departments

Support team email communications with other departments, vendors, and customers concerning inquiries, escalating them as necessary, and ensuring their timely follow-up and resolution

Assist with ad-hoc tasks assigned by team members/leads/managers to support the team as necessary