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Resmed · 3 weeks ago

Senior Technical Product Manager, SNAP Resupply

Peachtree Corners, GA

Full-time

Onsite

Senior Level

5+ years exp

Resmed is modernizing how HME providers run resupply at scale. As a Senior Technical Product Manager on SNAP Resupply, you will own product strategy and execution, focusing on automation and workflow efficiency to enhance customer satisfaction and operational effectiveness.

Health CareHealth DiagnosticsMedicalMedical Device

H1B Sponsor Likely

Responsibilities

Set and hit targets for automation rate, first-pass clean orders, touches per order, and cycle time; maintain KPI dashboards and drive post-launch reviews

Run refinement, sprint planning, and releases; create clear user stories & acceptance criteria, workflow diagrams, and rollouts with feature flags/guardrails

Interview provider staff and ops leaders, map journeys (eligibility → documentation completeness → order orchestration → fulfillment readiness), run usability tests, and analyze funnels to prioritize the next 10% lift

Meet HIPAA requirements, maintain audit trails for automated decisions, and drive accessibility and reliability with Engineering

Partner with Services/Support on runbooks, enablement, and release notes so customers and field teams adopt changes smoothly

Drive cross-team delivery with urgency and clear ownership

Qualification

B2B SaaSAnalytics fluencySQL proficiencyHealthcare IT conceptsCode literacyJiraFigmaSnowflakePendoPostmanFeature flaggingLogging/monitoring toolsCollaborationCommunication

Required

5+ years as a PM/PO/TPM shipping B2B SaaS (web/mobile) with a strong delivery track record

Proven ability to write requirements, workflow diagrams, and acceptance criteria that de-risk builds

Analytics fluency and hands-on experimentation experience (A/B, flags)

Excellent collaboration with Engineering, Design, QA, Compliance, and Customer teams; crisp, executive-ready communication

Familiar with healthcare IT concepts (HIPAA/BAA, auditability), as well as CRM workflows

SQL proficiency

Evidence of being an AI 1st Technical Product Manager

Work with other Product Managers and TPMs in the Brightree and Resmed organization

Responsible for story reviews, work closely with engineering team to define sprint work

Consider adding troubleshooting issues as part of the Support process

Successful beta test scripts and participate in Launch Process

Preferred

Code literacy (strongly preferred): can read and discuss code at a high level

Company

Resmed

Glassdoor4.0

ResMed provides medical devices to treat and manage sleep apnea and pulmonary diseases.

Founded in 1989

Sydney, New South Wales, AUS

5001-10000 employees

https://www.resmed.com.au

H1B Sponsorship

Resmed has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (18)

2024 (16)

2023 (10)

2022 (21)

2021 (16)

2020 (16)