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River Bank & Trust · 3 weeks ago

Customer Service Representative / Financial Associate

Dothan, AL

Full-time

Onsite

Entry Level

1+ years exp

River Bank & Trust is a community-focused financial institution dedicated to helping customers achieve their financial goals. The Customer Service Representative / Financial Associate is responsible for assisting customers with transactions and providing exceptional service to meet their needs.

BankingFinancial Services

Responsibilities

Must be able to efficiently identify all of the customer’s needs and excel in referring other products within all of the other lines of business that the bank may offer. This will be done by maintaining knowledge of both personal and business products

Handles incoming calls and communications including greeting walk-in guests, prospects, and clients

Professionally, courteously and promptly greet and acknowledge all customers that walk into the Office

Provide various account services to customers by receiving deposits and loan payments; cashing checks; issuing savings withdrawals; recording night and mail deposits; selling official checks

Complete special requests such as taking orders for checks; preparing official checks; exchanging foreign currencies; providing special statements, copies, and completing safe-deposit box procedures

Verify endorsements, receive proper identification, ensure validity, and identify counterfeit currency

Examine checks deposited and determine proper funds availability based on regulatory requirements and complete hold notices when necessary and according to policy

Balance cash drawer periodically throughout the day and/or at least daily

Open and close all account types, while preparing the proper documentation

Initial gathering and understanding of proper identification/documentation of the requirements to open a new account or make changes

Provide ongoing maintenance to existing or closed accounts to include, but not limited to: process wire transfer requests, stop payments, name and address changes

May represent the Bank in various community functions with a high level of integrity and professionalism

Prepare necessary reports, perform various clerical duties and/or miscellaneous projects and duties as assigned by Management

Special projects and/or other duties as assigned by Management

Qualification

Customer ServiceAccounting KnowledgeMicrosoft OfficeInterpersonal SkillsProblem-SolvingTeam EnvironmentDetail OrientedAdaptabilityConfidentiality

Required

High School diploma or equivalent

1-2 years Customer Service Representative experience preferred

Stay familiar with and follow policy and procedures

Support Management's decisions and goals in a positive, professional manner

Stay abreast of regulatory requirements and complete annual compliance training applicable to the position

Ability to apply general accounting knowledge processes (debits, credits, balancing)

Assuring customer service is top priority whether internally or externally; treating customers and employees professionally, with courtesy and respect

Maintain confidentiality of all customer records, accounts and transactions

Ability to work in a fast-paced team environment, handle multiple tasks, and prioritize work

Detail oriented and organized

Excellent interpersonal and communication skills

Integrity, discretion, and respect for confidential information are absolutely essential

Willingness to adapt to change

Work within a variety of different software and web applications

Able to prioritize duties and effectively manage time

Analytical and problem-solving skills

Attend work on a regular basis, on time, and withstand varying degrees of stress

Excellent interpersonal and communication skills

Maintaining a professional, business-like appearance and demeanor