TaskUs ยท 3 days ago
AI Consultant - Agentic AI and Systems Integration
United States
Full-time
Remote
Mid Level
3+ years expTaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies. As an AI Consultant, you will guide clients through the lifecycle of Agentic AI adoption, focusing on strategy, vendor selection, deployment, and system integration while ensuring AI agents are effectively implemented and governed.
Call CenterCustomer ServiceOutsourcing
Responsibilities
Assess a client's current CX and operational workflows to identify use-cases for agentic AI, automation, human-AI hybrid models, and underlying system integration
Build AI strategy roadmaps that include platform reselling/integration options, deployment timelines, value-case projections, and risk mitigation
Configure, prompt, test, deploy, and maintain AI agents across digital & voice channels; ensure they integrate with existing enterprise/CX systems (workflows, CRM/PMS/telephony etc.)
Design architecture for human-AI handoffs and hybrid models: define where automation applies, where human oversight is needed, ensuring smooth transitions and quality control
Facilitate workshops, technical deep-dives, and executive briefings to align stakeholders on technology choices, platform integrations, and change management implications
Drive change management: help clients articulate vision, navigate the operational/organizational impact of deploying AI agents, upskill internal teams, and manage stakeholder expectations
Track, report, and optimize key success metrics (cost savings, accuracy, customer satisfaction, retention) after deployment; ensure ongoing governance and continuous improvement
Qualification
Required
Bachelor's degree in Business, Engineering, Computer Science or related field
3+ years consulting or client-facing systems integration experience (especially involving AI/automation platforms or CX technologies)
Deep understanding of AI concepts & techniques
Experience evaluating, selling, or integrating third-party platforms
Strong skills in presentation delivery, modeling, reporting (spreadsheets, slides), able to build credible business cases and value-projections
Excellent communication (verbal & written), ability to tailor technical messaging to different audiences (executives, technical leads, operations)
Highly organized, detail-oriented, comfortable in fast-paced, ambiguous environments
Preferred
Prior experience in reseller or systems integrator roles, or working with partner platforms in AI ecosystem
Background in complex customer operations, especially across both voice and digital channels
Benefits
Competitive industry salaries
Comprehensive benefits packages
Company
TaskUs
TaskUs is a customer care and back office support company that helps companies provide exceptional experiences for their customers.
10001+ employees
H1B Sponsorship
TaskUs has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (4)
2021 (2)
2020 (5)
Funding
Current Stage
Public CompanyTotal Funding
$279MKey Investors
Blackstone GroupNavegar
2025-08-27Private Equity
2025-05-09Acquired
2021-06-11IPO
Leadership Team
Bryce Maddock
CEO
Jaspar Weir
Co-Founder and President
Recent News
2025-11-11
2025-11-08
Company data provided by crunchbase