Klaviyo · 1 week ago
Director, Engineering Operations & Strategy
Boston, MA
Full-time
Onsite
Director/Executive
$216K/yr - $324K/yr
8+ years expKlaviyo is a company that empowers creators to own their destiny by making first-party data accessible and actionable. The Director of Engineering Operations & Strategy will work closely with the CTO to run the engineering operating cadence, drive strategic planning, and ensure accountability across technical initiatives.
AdvertisingAnalyticsE-CommerceMarketing AutomationSoftware
Responsibilities
Be an extension of the CTO — Prep materials and briefings for key decisions and forums; act as proxy in select engagements with clear guardrails
Operationalize CTO priorities — Translate strategic initiatives into execution by coordinating multi-quarter, cross-functional efforts focused on reliability, productivity, data quality, and cost efficiency, ensuring teams are aligned and accountable for measurable impact
Proactively surface and solve problems — Create clarity from ambiguity; identify risks early; propose structured options and trade‑offs; keep work moving with urgency. Be a clarity creator
Run the operating cadence — Drive annual/quarterly planning and OKRs along with Product Ops and Business Ops, planning for Engineering and technical initiatives, weekly staff, technical reviews, and follow‑through; publish crisp inputs/outputs and “what’s decided” artifacts
Translate roadmaps into resource plans — Partner with Recruiting, Finance, People, and Engineering Leadership to own capacity planning end-to-end. Forecast and reconcile headcount against technical roadmap and budget; and assist in translating approved plans into role charters and structured hiring
Craft internal and external narratives — Build Board/SLT updates, All‑Hands content, and executive briefs that translate technical choices into customer and business impact
Institutionalize operational excellence — Make incident/postmortem, risk, and dependency mechanisms visible and durable; raise accountability, ownership, intensity, and impact across R&D
Put AI at the center — Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up
Qualification
Required
Seasoned technical leader (8–12+ years) with experience in Chief of Staff, Engineering Strategy, Engineering Operations, or Technical Engineering roles, ideally having supported CTO- or VP-level R&D organizations in high-growth software environments
Technically fluent, able to discuss architecture and platform trade-offs, linking them to reliability, velocity, and cost
Solves hard problems under pressure, seeks feedback, and learns quickly
High EQ and strong judgment
Operationally rigorous and metrics-driven, establishing clear cadences, dashboards, and KPIs for goal-to-delivery
Expertise in OKRs, SLOs, Throughput/Lead Time, headcount plan vs. actuals, and hub ratios
Expert in engineering org design, capacity planning, headcount management, and budget adherence
Deep understanding of hub ratios, healthy spans & layers, career architecture alignment, and translating technical needs to headcount
Exceptional communicator with executive presence
Crafts compelling narratives and influences C-level stakeholders and teams at all levels (Product, Eng, Data, Security, Finance, People)
AI-forward, with experience experimenting with AI
Eager to learn and responsibly explore new AI tools for efficiency for self and Engineering organizations
Willing to roll up your sleeves and take on any task — from high-level strategy to everyday operational details
Proactive in identifying and solving issues, maintaining the highest quality and consistency even while juggling multiple priorities
Fast-moving, analytical, and structured thinker
Brings order to ambiguity, makes swift, high-quality decisions
Strong, organized leadership, raising the bar on accountability, ownership, urgency, and impact
Exhibits grit and determination, resilient to change and context switching
Committed to the organization's mission and values, energized by building for customers at scale
Preferred
Experience designing platform/infrastructure or developer productivity orgs; familiarity with measuring developer velocity, reliability (SLOs), and cost‑of‑serve
Background in B2B SaaS or product‑led organizations
Benefits
Participation in the company’s annual cash bonus plan
Variable compensation (OTE) for sales and customer success roles
Equity
Sign-on payments
A comprehensive range of health, welfare, and wellbeing benefits based on eligibility
Company
Klaviyo
Klaviyo is an automation and email platform designed to help grow businesses.
1001-5000 employees
H1B Sponsorship
Klaviyo has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (47)
2024 (29)
2023 (24)
2022 (27)
2021 (21)
2020 (8)
Funding
Current Stage
Public CompanyTotal Funding
$1.35BKey Investors
ShopifySands Capital VenturesAccel
2025-08-13Post Ipo Secondary· $195.06M
2025-05-14Post Ipo Secondary· $372.95M
2023-09-20IPO
Leadership Team
Andrew Bialecki
CEO
Ed Hallen
Co-Founder, Chief Strategy Officer, Board Member
Recent News
Investing.com
2026-01-03
2025-12-17
Company data provided by crunchbase