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PRC-Saltillo · 3 weeks ago

Trial Program Specialist

Wooster, Ohio, United States

Full-time

Onsite

Entry Level

$18.64/hr - $23.30/hr

1+ years exp

PRC-Saltillo is dedicated to providing voices to individuals who cannot communicate effectively. The Trial Program Specialist is responsible for supporting customers in the trialing process of communication devices, ensuring they have the necessary resources and support throughout the trial.

Health CareManufacturingMedical Device

Responsibilities

Processes assigned Trial Program applications, including performing data entry and ensuring that all necessary documentation is accurate and submitted in a timely manner

Communicates effectively and professionally with external customers and internal staff

Supports customer’s team with next steps once a decision about the trial is made. Initiates returns process when appropriate

Follows established policies and procedures for the Trial Device Program and the department

Completes eligibility verifications and/or benefit verifications for trial devices via web portal, phone call, or third-party software for trial devices

Attends and actively participates in required meetings

Assists team members in their region as requested by manager. Tasks may include data entry, benefit verification, and order confirmation for purchases

Performs other duties as assigned

Qualification

Customer serviceCommunication skillsMicrosoft WordMicrosoft ExcelMicrosoft OutlookTime managementInterpersonal skillsDetail-orientedTeamworkPresentation skills