Chase · 4 weeks ago
Process Improvement Associate II - Transformation Consultant
8181 Communications Pkwy Bldg A, Plano, TX, 75024, US
Full-time
Onsite
Mid Level
3+ years expChase is a leading financial services firm dedicated to operational excellence. As a Process Improvement Associate II – Transformation Consultant, you will partner with senior leaders to enhance organizational strategy and operating models, focusing on data analytics and AI solutions to improve operational efficiency and deliver sustainable value.
BankingFinancial Services
Responsibilities
Break down complex problems using hypothesis-driven thinking and analysis to develop insights and actionable recommendations
Deliver compelling presentations to senior executives and key stakeholders, focusing on actionable insights and strategic value. Proactively address questions and concerns, establishing yourself as a trusted advisor and thought partner
Collaborate with project teams to conduct stakeholder interviews, develop frameworks, and generate insights that inform process optimization, organizational transformation, and functional strategy development efforts
Informally develop team members by serving as a mentor and inspiring a culture of continuous learning; this may include managing analysts and interns
Analyze and map key business processes, identifying inefficiencies and areas for improvement using advanced data analytics and statistical inference techniques
Develop and implement process improvement initiatives, prioritizing simplification, automation, and the integration of digital tools to enhance operational efficiency and effectiveness
Collaborate with cross-functional teams to ensure alignment of process improvement initiatives with organizational goals, Champion a culture of innovation, agility, and continuous improvement across the organization
Utilize storytelling skills to effectively communicate complex process improvement concepts and data to diverse audiences, fostering understanding and retention of the core message
Take ownership and accountability of assigned workstreams, managing all aspects from planning to execution, and ensuring delivery of high-quality outcomes within established timelines
Qualification
Required
3+ years in management consulting or process improvement professional environment with a proven track record of developing and implementing strategic business recommendations that deliver measurable results
Proven ability to apply advanced analytical and problem-solving skills to address complex operational issues along with strong client management and executive-level communication skills
Demonstrated proficiency in data analytics, with experience in interpreting models and diagrams to communicate data requirements and assets
Experience in team building, with a focus on constructing diverse teams with varied experiences, skills, and backgrounds
Proficiency in using digital process tools and AI systems to optimize operational efficiency and service delivery
Experienced in creating presentations, both written and verbal, tailored for senior audiences
Preferred
Financial services background
Experience supporting or leading change management initiatives, including process redesign and organizational transformation
Foster cross-functional collaboration to identify and implement process improvement opportunities across departments
Leverage digital proficiency to adopt and manage digital tools that support process improvement initiatives
Implement automation to streamline workflows and reduce manual effort, increasing overall productivity
Use agile methodologies to iteratively develop and refine process improvements, ensuring flexibility and responsiveness to change
Company
Chase
Chase provides broad range of financial services. It is a sub-organization of JP Morgan Chase.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Mike McDonnell
Managing Director, Head of Chase Travel Platform Product
Nicole Sanchez
Managing Director, Consumer Bank, GM and Product Executive, Growth Financial Products
Recent News
2026-01-13
2026-01-11
Financial IT
2026-01-09
Company data provided by crunchbase