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Four Seasons Hotels and Resorts · 5 days ago

In-Room Dining Server

East Palo Alto, CA

Full-time

Onsite

New Grad, Entry Level

$19.50/hr - $19.50/hr

Four Seasons Hotels and Resorts is a luxury hospitality company that emphasizes exceptional guest experiences. The In-Room Dining Server is responsible for delivering food orders to guests, ensuring satisfaction, and maintaining service standards in a timely and professional manner.

HospitalityHotelLeisureRental PropertyTravel

Responsibilities

Check completed kitchen orders with the order taker or guest’s original order and deliver food orders including any special needs or requests to the guest in-room

Transport items to the guestroom in a timely manner to ensure proper food quality

Greet guests, describe selected items to the guest using interesting, and vivid descriptions of the each item’s, origin, taste, and preparation methods; communicate options for removal of trays and dishware; respond to request for tray removal according to established time standards

Breakdown, clean and set-up of room service tables, condiment set-ups, flatware, dishware, and room service side stations

Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests

Properly and accurately close guest checks securing room number and signature; properly settle voided checks or complimentary meals

Take guest orders in the absence of order taker

Plate and prepare small food items

Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact

Work harmoniously and professionally with co-workers and supervisors

Other duties and projects as assigned