Seabreeze Management Company, Inc. · 1 month ago
HOA Associate Manager
Seabreeze Management Company is a full-service property management firm with a diverse management portfolio. The HOA Associate Manager role supports all administrative functions of the property management team, ensuring homeowner association setup and information is well maintained while providing excellent customer service to homeowners and vendors.
Real Estate
Responsibilities
Greets scheduled and walk-in visitors and directs them to the appropriate area or person in a positive, respectful, and professional manner at all times
Courteously answers and screens the office telephone and directs calls accordingly
Takes detailed messages, arranges conference calls and/or meetings. Prioritizes emergency repair request calls by immediately informing the Community Manager
Reads and routes incoming mail. Locates and attaches appropriate file to be answered by the Community Manager
Supports the Community Manager with the handling of all homeowner requests received by telephone, in person, in writing, or via the internet
Under the direction of the Community Manager organizes and maintains association records, documents, and homeowner correspondence with relation to association business procedures. When requested, composes correspondence and communication for same. Assists with all administrative functions and keeps all records in good order and keeps community forms and documents current and updated. Makes copies of correspondence or other printed materials, prepares outgoing mail and correspondence, including email and faxes
Creates new forms/templates in CINC and maintains procedure manuals
Composes violation letters to residents and handles phone calls with regards to same and reports findings to the Community Manager for resolution of problems in accordance with regulations established by the Board of Directors
At the request of the Community Manager, may attends board meetings, and assists in administrative tasks and recording of meeting minutes. Additionally, assists with annual members meeting handling notices, proxies and agendas
May help the Community Manager with the coordination of meeting packets; prepares and mails (or delivers) to Board Members 7 days prior to scheduled meetings
Assist new home buyers and real estate professionals with copies of required documents to complete purchase
Perform other duties as assigned
Qualification
Required
High School Diploma or equivalent; two (2) year or four (4) year college degree preferable
Minimum three (3) years general administrative experience; previous industry experience highly desired
Familiarity with CINC, Strongroom, AppFolio or other property management platforms highly desired
Excellent communication skills, both oral and written
Customer service driven
Proficient in Microsoft Word, Excel, Outlook and PowerPoint
Strong organizational and time management skills
Ability to receive direction from multiple people and prioritize work to meet all deadlines