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BetterHelp · 23 hours ago

Associate Director of Insurance Operations

Mountain View, CA

Full-time

Hybrid

Senior Level, Lead/Staff, Director/Executive

$120K/yr - $150K/yr

10+ years exp

BetterHelp is on a mission to remove the traditional barriers to therapy and make mental health care more accessible to everyone. The Associate Director of Insurance Operations will lead and scale the company’s provider credentialing operations to support rapid national growth across multiple payer networks and states.

Health CareHealth DiagnosticsInternetMental HealthTherapeuticsWellness

Responsibilities

Support strong managers to execute a comprehensive credentialing & enrollment strategy aligned with organizational growth and operational goals

Leverage & support a team of subject matter experts on payer credentialing, enrollment, regulatory compliance, and industry best practices

Collaborate cross-functionally with Provider Relations, Revenue Cycle, Operations, and Clinical Leadership to ensure seamless onboarding and credentialing of providers

Efficiently optimize all credentialing, enrollment and recredentialing activities for thousands of providers across commercial, Medicare, Medicaid, and other payer networks

Build and support scalable systems, workflows, and technologies that reduce turnaround times and improve provider and payer satisfaction

Ensure compliance with NCQA, CMS, and state regulatory requirements

Establish and monitor key performance indicators (KPIs) for accuracy, timeliness, and quality across all credentialing functions

Develop and mentor a high-performing credentialing team capable of supporting national growth

Foster a culture of accountability, continuous improvement, and professional development

Partner with senior leadership to drive operational transformation, automation, and process optimization

Serve as the organizational escalation point with payers and credentialing verification organizations (CVOs)

Communicate performance metrics and strategic updates to executive leadership

Build strong partnerships internally and externally to streamline credentialing operations and enhance provider experience

Qualification

Provider credentialingPayer enrollmentRegulatory complianceData-driven mindsetCredentialing softwareLeadership skillsStakeholder managementTeam buildingProcess improvementBehavioral health experienceCommunication skills

Required

Bachelor's degree in Business Administration, Healthcare Administration, or related field

10+ years of progressive experience in provider insurance credentialing, including at least 5 years in senior leadership roles within a large, multi-state healthcare organization

Deep understanding of payer enrollment, credentialing standards, and regulatory requirements across commercial and government payers

Proven success building and scaling credentialing teams and systems to support rapid organizational growth

Strong data-driven mindset with experience implementing process improvements and automation

Exceptional leadership, communication, and stakeholder management skills