Apply on Employer Site

Any Hour Group · 2 hours ago

Telecom IT Support Analyst

Orem, UT

Full-time

Onsite

New Grad, Entry Level

Any Hour Group is a leading provider of home services across multiple locations in the United States. They are seeking an IT Support Analyst with a focus on telecommunications to provide front-line support, manage corporate mobile devices, and assist with various IT support tasks.

Consumer Services

Responsibilities

Provide Tier 1–2 support for technical issues including Microsoft 365, Intune, network access, and endpoint troubleshooting

Administer mobile device lifecycle: activation, configuration, deployment, and retirement of Verizon-managed devices

Process requests for new lines, SIM swaps, suspensions, and insurance replacements through the Verizon enterprise portal

Maintain detailed inventory of devices and users; ensure accurate billing allocation and asset records

Assist in maintaining MDM (Intune) policies for mobile endpoints, ensuring compliance and security

Support ongoing migration projects (e.g., workstation Entra ID joins, Windows 11 upgrades, Intune enrollment)

Communicate with branch locations regarding telecom or IT service updates

Document troubleshooting steps and resolutions in the IT ticketing system; contribute to knowledge base

Participate in after-hours or on-call rotation as required for high-priority issues

Qualification

Microsoft 365IntuneMobile device managementNetwork accessEndpoint troubleshootingCustomer serviceDocumentation

Required