A Place for Mom · 1 week ago
Home Care Customer Success Manager
United States
Full-time
Remote
Mid Level
$50K/yr - $70K/yr
3+ years expA Place for Mom is the leading platform guiding families through every stage of the aging journey, and they are seeking a Home Care Customer Success Manager to enhance customer retention and success. The role focuses on building relationships with home care agencies and driving the conversion of referrals to maximize customer satisfaction and revenue.
Home Health CareHome Services
Responsibilities
Deliver growth for your designated portfolio of home care customers by driving conversion of referrals
Build and nurture relationships with home care customers’ in-market resulting in increased customer retention and satisfaction
Drive a quick ramp-up of new home care customers and accelerate their effectiveness in being able to convert A Place for Mom referrals to care
Implement proven strategies to drive client activations and improve the conversion rate of A Place for Mom referrals
Increase revenue by increasing monthly referral volume and upselling additional products
Conduct regular review of referrals and results via call or video conference. Educate home care customers on our value, process and best practices
Promote the adoption and consistent use of the Home Care Partner Portal (a free, 24/7 online reporting and lead tracking service)
Resolve invoice disputes fairly and equitably and communicate those results to customers in a supportive and positive manner
Communicate with the home care sales team regularly regarding challenges, incentives and changes within the market
Assist with maintaining the database of all home care agencies and take actions to ensure that the data is complete and accurate
Other duties as assigned
Qualification
Required
3-5+ years of sales/account management experience
Demonstrated experience in the senior care industry or other relevant experience and willingness to learn
A strong track record of supporting and servicing a broad portfolio of indirect channel partners in a wide geographic area
Proven problem-solving abilities
Ability to deliver results while working in a highly independent and fast-paced environment
Experience working in a metrics driven environment
Excellent communication and presentation skills
Excellent customer service, coaching and training skills
Demonstrated ability to use tact and initiative and exercise sound discretion and make sound independent decisions, within general policy, procedural and legal guidelines
Ability to independently organize own work, set priorities, and meet critical time deadlines
Strong computer skills necessary, including Word, Excel and PowerPoint
Willingness to travel and attend various conferences (about 10% of the time) as needed
Preferred
Bachelor's degree preferred
Benefits
Full benefits for full time employees which includes health, life, dental, vision, 401(k) + company match, paid time off
Company
A Place for Mom
A Place for Mom is a for-profit senior care referral service providing information about senior housing and elder care providers.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$184.5MKey Investors
Insight PartnersBattery Ventures
2022-01-24Private Equity· $175M
2017-08-14Private Equity
2010-07-09Acquired
Leadership Team
Tatyana Zlotsky
Chief Marketing Officer and Head of Operations
Recent News
2025-05-08
Company data provided by crunchbase