Hallandale Pharmacy ยท 3 weeks ago
Customer Service Representative Liaison
Fort Lauderdale,FL,US
Full-time
Onsite
Entry, Mid Level
2+ years expHallandale Pharmacy is a trusted, community-focused pharmacy dedicated to providing exceptional patient care and personalized medication solutions. The Customer Service Liaison plays a vital role in supporting the mission to advance pharmaceutical care by ensuring timely assistance and support for patients, prescribers, and caregivers.
MedicalPharmaceuticalSales
Responsibilities
Serve as the primary liaison for internal house accounts, ensuring accurate and timely communication
Address internal questions, concerns, and requests related to house account activities
Coordinate with internal teams to ensure requests, tasks, and follow-ups are completed promptly
Manage and update account details, notes, and documentation in internal systems or CRM platforms
Respond to customer service inquiries via email or Salesforce promptly and professionally
Provide regular status updates to clients, patients, and internal teams
Monitor and manage stopped orders daily, removing barriers to ensure timely processing
Prioritize VIP or time-sensitive orders to meet service expectations
Adhere to all company policies, procedures, and service protocols
Ensure compliance with HIPAA and all regulatory requirements
Investigate and resolve customer or internal issues with accurate documentation
Collaborate with pharmacists, pharmacy technicians, and cross-functional teams to resolve issues
Support process improvements to enhance communication and operational efficiency
Qualification
Required
High school diploma or equivalent
Minimum of 2 years of prior experience in a customer service role, preferably in a healthcare or pharmacy setting
Excellent written and verbal communication skills, with the ability to tailor messaging to diverse audiences
Strong multitasking, prioritization, and organizational skills in a fast-paced environment
High attention to detail and accuracy in documentation and case tracking
Strong problem-solving skills with a solution-oriented mindset
Ability to remain calm, professional, and empathetic under pressure
Tech-savvy; comfortable using Salesforce, medical software systems, and MS Office
Strong follow-up skills with the ability to track tasks and ensure timely completion
Positive and professional attitude with strong relationship-building abilities
Growth-oriented and eager to learn new skills and processes
Ability to remain seated for extended periods throughout assigned shifts
Prolonged periods of computer use and screen exposure
Preferred
Bilingual in Spanish
Additional certification in pharmacy or healthcare-related fields
Familiarity with Salesforce, medical software systems, or prescription processing
Benefits
Health, dental, and vision insurance
Paid Time Off
Paid Sick Time
Mental Health Support through Employee Assistance Program (EAP)
Paid Short-Term Disability
Maternal and Paternal Leave
Paid Bereavement Leave
Paid Jury Duty
Paid holidays
Supportive, team-oriented work environment
Opportunities for professional development and growth
Company
Hallandale Pharmacy
Hallandale Pharmacy sells biologic medical products.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
L
Lucy Anderson
Founder & CEO
Company data provided by crunchbase