Castle Group · 3 weeks ago
Parking Attendant
US-FL-Aventura
Full-time
Onsite
Entry Level
1+ years expCastle Group is a company focused on providing exemplary service and effective handling of residents' requests. The Front Desk Attendant is responsible for greeting residents and guests, documenting issues, and ensuring safety and security while providing outstanding customer service.
Real Estate
Responsibilities
Greets residents/guests upon entry, and respond to requests, questions, and any other needs
Documents issues or transactions as needed
Develop an understanding of Association policies and requirements
Develop an understanding of the appropriate department/person to support when an escalation for resolution is needed
Develop knowledge of surrounding areas and attractions
Answers phones promptly, with an ability to answer questions and requests while understanding support resources when needed
Tracks activity logs and incident reports, records, and forms for the Property Manager’s daily review
Escalates concerns and issues to the Property Manager for immediate resolution when necessary
Monitors Emergency Response System and responds in a timely and efficient manner
Monitors and controls Electronic Security Control Systems if applicable
Ensures all safety precautions and procedures are followed while performing duties
Logging all packages and tracking them until pick-up by or delivery to the resident, when applicable
Dependent on shift, maybe required to handle overnight activities
Other duties and responsibilities as assigned
Qualification
Required
High school diploma or equivalency required
Effective written and verbal communication skills
Excellent customer service skills including strong conflict resolution and de-escalation techniques
Intermediate command of computer hardware/software, specifically Microsoft Office Suite
Excellent organizational skills and attention to detail
Ability to prioritize tasks
Ability to act with integrity, professionalism, and confidentiality
Able to work under pressure, maintain composure, and utilize good judgment during emergency/difficult and stressful situations
Ability to lift 30lbs. following appropriate safety procedures
Ability to work in an upright standing position for long periods
Ability to walk and climb stairs
Ability to easily navigate the property/building as required to meet the job functions
Ability to perform extensive use of fingers for typing and visual use of the computer monitor
Ability to handle, grasp, and feel objects and equipment
Ability to reach with hands and arms
Ability to repeat various motions with wrists, hands, and fingers
Ability to hear, understand, and respond appropriately to verbal requests made in person and over the telephone
Ability to respond verbally in an understandable, professional manner in person and over the telephone
Ability to stoop and bend
Preferred
1+ years of administrative or hospitality experience preferred
Multiple language fluency is desirable but not necessary
Company
Castle Group
Castle Group is a real estate firm providing property selling, buying and investment services.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Craig Vaughan
President
Robert Donnelly
Founding Partner
Recent News
2025-09-04
Business Journals
2022-12-30
Company data provided by crunchbase