Solar Cellz USA · 1 month ago
Account Manager – Charlotte, NC
Charlotte, NC
Full-time
Onsite
Entry Level
1+ years expSolar Cellz USA is seeking an Account Manager to oversee multiple customer accounts, ensuring satisfaction and providing exceptional sales support. The ideal candidate will be customer-focused, organized, detail-oriented, and capable of working with urgency while contributing to business goals.
E-CommerceEnergy
Responsibilities
Proactive Account Management: You will manage specific customer accounts and ensure they have a consistently positive experience with Solar Cellz USA
Customer Orders and Pricing: Engage with customers on order writing, pricing, and product availability discussions
Process and Strategy Development: Create effective strategies to help customers stay organized and forecast their upcoming needs
Product Knowledge: Continuously learn about solar equipment to advise customers on products and alternatives
Insight into Purchasing: Share insights from customer relationships with the company’s team to inform purchasing decisions
Walk-in and Telephone Support: Provide customer service to walk-in retail customers and support via phone (answering inquiries, taking orders, routing calls, and taking messages)
Sales Support: Assist with preparing and picking sales orders in collaboration with the warehouse team
Marketing and Communication: Contribute to marketing, events, and broader customer communications, including updating lobby displays and stocking literature in the showroom
Other Duties: Perform other tasks as assigned
Qualification
Required
Previous experience in customer service and/or administrative roles (1+ years strongly preferred), including retail, hospitality, or office settings
Strong computer proficiency is required
Proven ability to provide high levels of customer service while managing multiple priorities efficiently
Excellent multitasking and prioritizing skills, with a strong sense of urgency
Superior written and verbal communication skills
Highly organized with strong problem-solving abilities
Demonstrated initiative, self-motivation, and perseverance
Preferred
Bachelor's degree in a related field or 2 years of industry experience
Company
Solar Cellz USA
Solar Cellz USA is an e-commerce company that provides solar products and services
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase