Brilliant Earth · 1 day ago
Retail Operations Coordinator
Southlake, TX
Full-time
Onsite
New Grad, Entry Level
$21/hr - $21/hrBrilliant Earth is dedicated to cultivating a transparent, sustainable, and compassionate jewelry industry. The Retail Operations Coordinator will provide exceptional customer service, support daily operations at the showroom, and ensure a welcoming environment for guests.
CommunitiesJewelryLifestyleSocial Media
Responsibilities
Create memorable and personalized experiences for Brilliant Earth customers by providing exceptional service and creating a welcoming environment during their visits to our showroom
Greet and welcome guests with enthusiasm, warmth and professionalism
Send and receive product from our NJ headquarters and external vendors while reconciling inventory within our computer system
Facilitate order fulfillment, including preparing and packaging customer materials, managing inventory, and maintaining an organized packaging area
Manage the security of goods and provide expertise on operational policy and procedure
Maintain a luxury environment in the showroom and uphold visual merchandising and retail operations standards, including planogram maintenance and updates, seasonal roll-outs, decor and signage maintenance and regular cross-functional reviews / checkpoints. Manage and organize appointments for pick-ups, resizing, and repairs
Assist walk-in clients by matching them with an available sales representative, or schedule them for a return visit
Maintain a luxury environment in the showroom and uphold visual merchandising standards, including planogram maintenance and updates, seasonal roll-outs, decor and signage maintenance and regular visual merchandising reviews
Consistently seek ways to improve the customer experience while adding value to and supporting the sales team
Gracefully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests
Qualification
Required
Excellent written and verbal communication skills
Strong attention to detail
An ability to think critically and adapt quickly in a flexible environment
Exceptional time management skills and accountability
A team player mindset with an ability to work collaboratively and cross-functionally
Strong computer and organization skills
Preferred
Robust customer service skills and experience working in a fast-paced retail or hospitality environment
A dedicated desire to connect with customers, solve problems, and create lasting positive experiences with each customer interaction
Interest in socially and environmentally responsible organizations and products
Benefits
Career Growth.
Set Schedule.
Diverse, mission-minded team.
Lifestyle Spending Account.
Continued Education.
Employee Discounts.
Mental Wellness Perks.
Giving Back and Volunteer Opportunities.
Medical, Dental, and Vision.
401k match.
Paid Time Off.
Parental Leave.
Disability and Life insurance.
Pre-Tax Commuter Benefits.
Company
Brilliant Earth
Brilliant Earth is a luxury jewelry company that offers ethically sourced jewelry.
Founded in 2005
501-1000 employees
Funding
Current Stage
Public CompanyTotal Funding
$40M2021-09-23IPO
2019-01-01Debt Financing· $40M
Leadership Team
J
Jeff Kuo
Chief Financial Officer
Alex Grab
General Counsel & Corporate Secretary
Recent News
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