The Management Trust · 1 month ago
COMMUNITY SUPPORT SPECIALIST
Meadow Vista, CA
Part-time
Onsite
Entry Level
$17/hr - $22/hr
1+ years expThe Management Trust is a community association management company dedicated to building and maintaining communities with integrity and support. The Community Support Specialist is responsible for providing exceptional customer service and administrative support to clients, managing work orders, and coordinating amenity reservations among other duties.
Real Estate
Responsibilities
Receive customer phone calls and answer questions related to the status of work orders, ARC requests, or Association responsibilities
Maintain current community information for Welcome Packet in appropriate system location
Document actions taken with system notes
Box, archive, and log documents for off-site storage not less than annually per Association
Maintain system entry and logs for homeowner records including parking passes and amenity reservations
Manage amenity reservation processes in accordance with community guidelines
May be required to provide periodic relief for Assistant to the General Manager (AGM) (if Receptionist is absent, during lunch periods, etc.)
Support updating of Association information in system of record including Board and Committee information, vendor contact information, and document libraries
Coordinate with Service providers for questions, such as those related to access to the community
Support in documentation of maintenance of third-party systems utilized by specific communities
Other duties and special projects as assigned
Qualification
Required
High School Diploma (or equivalent); Associate's Degree preferred
Proficiency in administrative support – generally between 1-4 years, depending on the position level
Experience with Microsoft Office suite of products
Ability to identify and prioritize tasks
Ability to multi-task and provide support to multiple communities while understanding their unique rules and requirements
Conflict resolution skills
Highly organized and able to monitor records for pending deadlines
Excellent written and verbal communication
Ability to provide high-level customer service with astute attention to detail and organization
Must be a team player
Ability to utilize technology including phone systems, reports, and office equipment to efficiently discharge tasks
Adaptable and dependable with a solid attendance record
Professional and respectful demeanor with all internal and external customers at all times
Preferred
Associate's Degree
Company
The Management Trust
The Management Trust is a real estate company that provides community management services.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Jerry Storage
Chief Executive Officer, Desert Princess HOA & Country Club
William Sasser
Chairman & CEO
Company data provided by crunchbase